Frequently Asked Questions

• Can I trial SmartSurvey before subscribing?

  Yes, we offer a 14-day free trial for each of our accounts, allowing you access to all the features within that plan. Take advantage of our free trial to see whether our survey software provides you with the solutions you need. Please note, as trials are intended for testing and experimentation purposes, you will be limited to a maximum of 10 participants per contact list and 20 responses during the 14-day period. To register for a trial account, simply click on the Try for Free link at the bottom of each plan located above, if you require an Enterprise trial then please get in touch.

• Is my data secure and private?

  All the data you collect is stored and backed up on our UK/EU-based servers. Data collected is owned by 'you' the user and will not be accessed or shared without your permission. This is a fundamental principle behind our philosophy of ensuring your data is safe and secure. SmartSurvey is ISO27001 certified and registered under the Data Protection Act.

• Can I cancel at any time?

  Yes, you can cancel at any time straight from your account page. We allow our account users to upgrade and downgrade at any time, there is no minimum contract. There is no need to contact us to downgrade your account as long as you cancel the day before your monthly payment is due. Your surveys, and data you have collected, will stay with your account when you downgrade to be accessed at a later time or until you delete your account.

• Do you offer discounts for students and charities?

  Yes, discounts are available with our Student and Not-for-Profit plans. Student accounts, perfect for academic research, are discounted by 50% per month and we offer great discounts for charities - go to our Account Request page to see if your not-for-profit organisation qualify for a discount.

• What payment options are available?

  We accept most major credit and debit cards for monthly and annual payments. We also accept Purchase Orders and payments via invoice, but only on annual subscriptions. Receive a 10% discount by paying for a year in advance.

• I have more questions. Where can I find answers?

  Get in touch, we are here to help! If you would like further information about the right plan for you, our friendly customer support team are ready to give you instant, expert advice. Simply visit our Contact Page or call us on 0800 0937 822.