Customise Your Survey Themes for Better Response Rates

September 28, 2012August 8, 2013 Gee Leave a comment

In modern surveys, which are prime tools for learning customers’ opinions and attitudes, the design of questions and the selection of custom survey themes to pave the way for better response rates. Well designed custom themes included in surveys fit well with specific products or brands, and the responses by people taking surveys are very well directed by the creation of the necessary ambience.

Nowadays themes are a feature of design which lends attractiveness and specificity to a number of products. Custom online questionnaire themes are especially suitable for surveys, as they add a new appeal to the set of questions by engaging respondents not only to read and answer but also delight in the custom design of the specific survey theme. (more…)

Email Subject Lines To Avoid Using When Distributing Online Surveys

September 26, 2012August 9, 2013 Gee Leave a comment

Distributing online surveys are the predominant form of surveys for fast and rewarding response rates. They are often sent via email, as the most convenient manner of contacting respondents who can open email messages containing online surveys whenever they have the time and respond at leisure.

To be certain that respondents will decide to open online survey messages sent via email, survey authors and the teams distributing online surveys by electronic mail should carefully compose the subject lines. When inappropriately composed email subject lines are used, email sending systems can flag them so they may end in the spam folders and not reach the addressees. (more…)

7 Tips to Help You Design an Online Questionnaire

September 24, 2012July 26, 2016 Gee Leave a comment

To learn customers’ opinions and criticism, the online questionnaire is the most typically used tool. An efficient online questionnaire design which fulfills its purposes is an art which has its specific rules. Below is a set of 7 tips that help to design powerful online questionnaires which do their job very effectively.

1. The wording of questions in the questionnaire design should be not only clear but also in plain language, free of specialist jargon or acronyms which can be unfamiliar to respondents. Clear and plain wording is essential to convey the question message and purpose. (more…)

5 Customer Satisfaction Survey Mistakes

September 21, 2012August 9, 2013 Gee Leave a comment

When designing customer satisfaction surveys, there are pitfalls which lead to customer satisfaction survey mistakes and prevent surveys from achieving their purposes. Below is a list of the most common mistakes related to the preparation and timing of surveys designed to find out customers’ extent of satisfaction with a specific company, its products and services.

1. As many people would guess, the number of questions can easily lead to customer satisfaction survey mistakes, if the number is too small or on the contrary, the list of questions is too long. On the one hand, respondents’ time is valuable, so they would be discouraged by long sets of questions; on the other hand, including too few questions means that the feedback obtained will be insufficient. Experts on survey design point out the optimal number of questions should be 10 to 15. (more…)

10 Tips to consider when designing a survey

September 19, 2012August 8, 2013 Gee Leave a comment

Efficiently designing a survey is the certain prerequisite for obtaining good quality responses. Nowadays online survey types are predominant as tools for assessing the opinions of vast numbers of respondents. There are key principles to be observed in the design of a successful online survey, as there are pitfalls which can ruin the success of surveys.

1. Designing a survey to be launched online should start with the identification of the objectives to be reached. Making a list of the information sought to be obtained from respondents is helpful, as it can serve as the plan for the designing of an online survey. (more…)

10 Tips for Writing Quality Survey Questions

September 17, 2012June 11, 2013 Gee Leave a comment

Effective and quality survey questions lay the basis for the success of surveys designed to find out customers’ opinions. Before setting out to compose the questions to include in a survey, authors should be aware of the rules that predetermine the success of questions included in surveys and help obtain reliable and accurate information from respondents.

1. The correct online survey questions to start surveys with should be interesting and immediately attracting respondents’ attention. These can be quality questions related to the theme of the survey and preferably asked in the third person. In quality surveys, the turn of more difficult questions inviting specific responses comes later in a survey. (more…)

The Importance of Collecting Patient Feedback

September 12, 2012June 11, 2013 Gee 1 Comment

The importance of collecting patient feedback is evident – it helps physicians to learn patients’ satisfaction, obtain suggestions about improving their service. With the aid of well designed surveys collecting patient feedback turns into an effective tool for improving physicians’ practice.

The benefits of patient satisfaction surveys comprise above all the identification of ways in which physicians’ practice can be improved. With improvements introduced to meet patients’ expectations and needs, the results are better care and satisfied patients. Furthermore, patient satisfaction surveys and collecting patient feedback show physicians’ staff as well as the entire community that they care for the quality of their service and look for ways to introduce improvements which are needed and expected. Thus physicians can raise their scores and stay competitive. These benefits are all indicative of the importance of patient feedback collection. (more…)

Gauge Satisfaction With Customer Satisfaction Questionnaires

September 3, 2012June 11, 2013 Gee Leave a comment

Gauge Customer Satisfaction with Online Questionnaires

In today’s business climate, phenomena such as customer satisfaction questionnaires are frequent occurrences as companies strive to gauge how satisfied customers are with their products or services. Gauging customer satisfaction is essential for assessing customer loyalty and learning what should be improved, in order to enhance that loyalty, by achieving greater satisfaction after improving areas in need of changes for the better.

There are two popular manners of attracting customers to complete customer satisfaction questionnaires. One of them is by including questionnaire codes and website addresses in sales receipts. Another equally popular method is by taking down customers’ email addresses when they make their purchases. Offering incentives to customers for giving their email addresses and for completing online questionnaires is a rewarding policy which attracts more customers and hence helps to gauge customer satisfaction on a wider scale. (more…)