Publication - Advice and Guidance
Key performance outcomes: building standards verification
Published:
13 Oct 2014
Key performance outcomes used to monitor the work of building standards local authority verifiers.
37 page PDF
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The framework of the key performance outcomes we use to monitor the work of building standards local authority verifiers is split into two broad themes:
- public interest
- continuous improvement
Within these two themes, there are three main areas on which we focus:
- professional expertise and technical process
- quality customer experience
- operational and financial efficiency
Contact
E-mail: buildingstandards@gov.scot
Telephone: 0131 244 6511
Post:
Scottish Government Building Standards Division
Almondvale Business Park
Denholm House
Livingston
West Lothian
EH54 6GA