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Frequently Asked Questions Overview
The Frequently Asked Questions (FAQs) for the Volume Licensing Service Center are divided into logical topics to help you quickly find answers to your questions. A brief summary of each FAQ is provided below.
Relationship Summary
Addresses questions about Relationship Summary, including the term
Licensing ID
that is used throughout the Licensing Information section of VLSC.
Product Keys
Addresses different product key types and how to correctly use each key type.
License Summary
Answers questions about License Summary, which has replaced the former
Microsoft License Statement
in VLSC.
Software Assurance
Answers questions about the new Software Assurance Summary and Manage Software Assurance pages on VLSC.
Online Service Activation for Open programs
Addresses questions about online services keys, activations, and downloads.
Permissions
Explains how permissions are assigned for accessing the VLSC site, what each permission role can do, how to understand your own permission set, and how to request additional permissions.
Service Activation for Volume Licensing programs
Addresses questions about registration, activation, and renewing of services for non-Open programs.
Administrator
Provides information and guidance to individuals named as a Notices Correspondent or Primary Contact on Volume Licensing legal agreements—as well as for all other individuals assigned the Administrator role on the VLSC site.
Downloads
Addresses software downloads, including what you can legally download and the best ways to manage your downloads.
Fraud & Security FAQs
Addresses questions about security and privacy related to VLSC.
Where I can find more information about the topics covered in these FAQs?
You can find more VLSC training resources on this site, including videos
opens in a new window
.
VLSC customers may also
Contact Us
by phone or email. Microsoft will respond to email within 24 hours.