Answer Desk

The Answer Desk is  noloading-profile Open Closed

Operating Hours

Monday through Friday

  • 09.00 – 18.00

Saturday and Sunday

  • Closed

Sorry, our Agents are currently not available.


To try to solve your issue on your own, please visit the Troubleshooting page or return during operating hours

Sorry.
This service is currently not available. Please try again in 10 minutes.
Note

For out-of-warranty devices, please request a call during the phone support operating hours.

Business users, please do not use this form. Please see our Support for Business page for how to get assistance.

Step 1

Select your product

Change your selection

Change

 

Your registered product(s)

Loading
Continue
Loading

Or, select another product:

Not sure which product to choose?

Find product

  • Surface Pro 3

    Surface Pro 3

    Has a silver case with the Surface logo on the kickstand and either Windows 8 Pro or Windows 10 under the kickstand.

    Select
  • Surface Pro 4

    Surface Pro 4

    Has a silver case with the Windows logo on the kickstand and no Windows button on the front bezel.

    Select
  • Covers and Keyboards

    Covers and Keyboards

    Find out which Surface keyboard you have

    Select
 
Talk with an agent to get help registering your product.

Register

Please review the terms and conditions and accept them to proceed with registering your device: Terms and Conditions

I agree Cancel

Find the serial number here:

Surface Product
Find the Surface RT serial number

Find the Surface Pro serial number

Find the Surface 2 serial number

Find the Surface 3 serial number

Or, open the Surface app, copy the serial number, and enter it in the Serial Number text box.

Find the Surface Pro 2 serial number

Find the Surface Pro 3 serial number

Or, open the Surface app, copy the serial number, and enter it in the Serial Number text box.

Find the Surface Pro 4 serial number

Or, open the Surface app, copy the serial number, and enter it in the Serial Number text box.

Find the Surface Book serial number

Or, open the Surface app, copy the serial number, and enter it in the Serial Number text box.

For more information on how to register your Surface Book please click here

noloading-profile

Step 2

Select the problem

Change your selection

Change

Please select a category that best describes your problem.

Please select the issue that best describes your problem.

Describe the problem

Please select an issue:

Loading
Important
If you need to select other options, please sign in.
Important
If you need to select other options, please register your product.

Tell us more about the problem you are having (optional):


Characters remaining:  
Continue

Step 3

Get help

Change your selection

Change

Have you tried this?

Recommended options icon

Recommended Support Articles

Self Help options

User Forum icon

Surface User Forum Discussions

Assisted options

Chat online

Verifying...
Your Name
Please enter your name
Average wait time is  N  minutes.
Your chat session will open in a separate window.
Start Chat
Verifying...
Thank you. An Answer Tech will join you shortly.
Oops! We are currently experiencing technical difficulties.
Please call us for help at 1-800-Microsoft (1-800-642-7676).

Answer Techs aren't available now. Please try back during our hours of operation

Operating Hours
Monday through Friday
09.00 – 18.00
Saturday and Sunday
Closed

Sorry, our Agents are currently unavailable.

Request a call ()

Verifying...
Your Name
Please enter your name
Average Wait Time is  N  minutes.
We will call you at the number listed below.

Phone number we can reach you at:
Please input your telephone number in the following format:
Your phone number is required for contacting you only. It will not be used for marketing purposes.
Verifying...
Thank you. We will call you within N minutes. Please answer by saying “Hello”.
Oops! We are currently experiencing technical difficulties.
Please call us for help at 1-800-Microsoft (1-800-642-7676).

Answer Techs aren't available now. Please try back during our hours of operation

Operating Hours
Monday through Friday
09.00 – 18.00
Saturday and Sunday
Closed

Sorry, our Agents are currently unavailable.

Or