Be an 'Experience Business' or be out of business. What is your choice?
Digital is changing everything. Consumers have infinite choices in content. They’re connected to an explosion of devices. And they want every experience with your brand to be seamless. In order to meet the demands of digital, you need to become an experience-led company – a company that delivers in-the-moment experiences that are compelling, personal, useful and delighting the customer at every touchpoint.
Join us throughout this webinar series and explore the latest strategies for delivering the ideal experience to every customer:
- Shape a brand experience that creates a real connection with your customers to build lasting loyalty
- Deliver a standout customer experience, form content creation to delivery, measurement and refinement
- Best practices and insightful discussions on how organisations of all sizes create standout experiences that generates a real connection with your customers
Journey Management
Customers expect to be understood, to be catered to in their moments of want and need – and now there are tools to automate this process on a personal, individual level. Tailor marketing experiences to your customers and learn how to optimise your online and offline marketing touch points.
Thursday, 6 July 2017
15:00 – 15:45 (UTC+1)
Experience Driven Commerce
Successful shopping experiences are achieved when the right content is presented at the right time through the customer’s journey. Tie together content creation, management and delivery across all devices and channels to create a seamless experience from discovery to purchase.
Thursday, 20 July 2017
15:00 – 15:45 (UTC+1)
Experience Counts
Data-driven, personalized, and connected experiences are key to building loyalty, and ultimately, building your bottom line. And when you consistently deliver impressive experiences, you'll become a go-to brand for your customers.
Thursday, 21 September 2017
15:00 – 15:45 (UTC+1)
Make your customer experience priceless
Consumers ignore anything short of exceptional. That’s why leading retailers are mapping data-driven digital interactions with in-store shopping to engage their customers seamlessly across channels. Learn how to make your customer experiences even more compelling than your price tags.
Thursday, 12 October 2017
15:00 – 15:45 (UTC+1)
State of Digital Transformation in Financial Services
In today’s market, with today’s expectations you need connection — and drive revenue— on digital devices. This is no easy task, but to build the necessary foundation, leaders in financial services are transforming digitally. And with the right tools and tactics, they deliver data-driven, meaningful, personal experiences to every customer and screen in a seamless exchange that feels honest and authentic.
Thursday, 2 November 2017
15:00 – 15:45 (UTC+1)
More sessions to be announced shortly! Be sure to check back again soon!