Contact us

Find the relevant contact for NSS services you are interested in.

• Information and Intelligence
• Health protection
• Specialist healthcare
• Logistics
• Procurement
• Programme management
• Facilities
• Legal
• Information Technology
• Blood, tissues and cells
• Practitioner
• Counter fraud

Alternatively, NHS Inform deals with illnesses, tests, treatments, operations, and answers to commonly asked health questions. NHS 24 provides self-help information. We also have some other useful links for patients.

For NSS enquiries, please fill in our form. Please note that NSS does not treat patients. Patients should consult NHS Inform. If your complaint is about your GP or treatment you have received in an NHS hospital please contact your NHS Board (external link).

If you are looking for a summary of feedback, comments, concerns and complaints, our annual report is available to view online. If you would like to read any of our previous annual reports, contact our mailbox (NSS.feedback@nhs.net). 

• Email: NSS.feedback@nhs.net
• Text relay: 18001 0131 274 7457 (Mon–Thu 8am-5pm, Fri 8am-4pm)

• How to contact your local NHS Board for queries or complaints
• Help for overseas visitors
• Patient opinion

Janis Heaney

Business Development

• Email: janis.heaney@nhs.net

John Schofield

Senior Communications Officer

• Email: john.schofield4@nhs.net
• Phone: 07799 477 037

NSS does not hold patient health records. However, like all NHSScotland bodies, we do gather and use personal information to provide more effective health services. The Data Protection Act 1998 protects your rights in relation to the way we do this.

Find out how we use your personal information, how to access your personal information, or you can ask us a question or report a concern about data protection.

You have the right to request information from any publicly-funded body, including NSS.

FOI requests are not about your personal information, for example your medical records. See above for data protection information regarding that information.

Make a Freedom of Information request

Thinking of starting a career with NSS? There’s a wide range of roles at every level, from blood services to logistics to project management. Or maybe you’re interested in volunteering? If so, there are many ways you can get involved. Find out more about working for NSS.

Our workforce plan is also available to view.