Policy - Scottish Canals Corporate

Corporate and Legal Affairs

Scottish Canals is our operating name for British Waterways Scotland. View our legal documents here, including boat licensing terms and conditions and codes of conduct.

Customer Service & Complaints

We look after the varying needs of the broad range of customers who live, work and play on and around our canals.

Data Protection

We are committed to safeguarding personal information held about individuals.

Environment and Heritage

We value the built and natural heritage on the Scottish canals, and understand how important our role is in conserving and protecting this special environment and heritage for all to enjoy.

Equality and Diversity

Scottish Canals is committed to equal opportunities, treating everyone fairly and considerately. At the same time we respect and value people's differences, and understand that a diverse workforce can make a more effective contribution to the canals and their communities.

Freedom of Information (Scotland) Act 2002

The Freedom of Information (Scotland) Act 2002 (the Act) gives a general right of access to all types of recorded information held by public authorities, sets out exemptions, and places a number of obligations on public authorities.

Gaelic Language

Scottish Canals recognises that Gaelic is an integral part of Scotland's heritage, national identity and cultural life.

Health and Safety

Scottish Canals is committed to achieving excellence in Health and Safety Management and as standards and processes in place to support this commitment.

Procurement and Tendering

Find out about Scottish Canals' procurement policies and find out about our latest contract opportunities.

Publications and Strategy Documents

View our library of publications and strategy documents relating to Scottish Canals.

Unacceptable Actions

Scottish Canals believes that complainants have a right to be heard, understood and respected. Our Unacceptable Actions Policy explains how we approach difficult situations.

Volunteer Management

We enjoy working with volunteers right across the Scottish canals – while we benefit from their time, commitment, enthusiasm and expertise, volunteers gain unique experience, develop new skills and make a real difference in their communities.

CCTV

Scottish Canals believes CCTV is an essential tool in enhancing navigational safety, public reassurance, crime detection and prevention of crime.