We are always happy to give advice on individual complaints. Our range of fact sheets give advice about common topics of complaint that members of the public ask us about. The fact sheets outline what we can and cannot do in particular areas of complaint and provide details of other organisations that might be able to offer help or support.

We can give you any of our leaflets in other languages and formats (such as large print, audio, Braille, or a different file format for use with assistive technology) if you ask. Please contact us to ask for a leaflet in another language or format.

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Please click on the subject links below to open an advice leaflet.