Leaflets and forms
We can give you any of our leaflets in other languages and formats (such as large print, audio, Braille, or a different file format for use with assistive technology) if you ask. Please contact us to ask for a leaflet in another language or format.
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How to complain about a public service (PDF, 300KB) This leaflet tells you about how to complain about a public service and has an example of what to put in a complaint letter if you want to complain in writing. |
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How to complain to the SPSO (PDF, 1.3MB) This leaflet tells you about SPSO and how to make a complaint to us. |
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Our complaints form includes a consent form for people making a complaint on behalf of others. It can be printed, completed and sent to us. If you wish to fill this form in electronically, please use our online complaints form. |
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Your complaint at the SPSO (PDF, 419KB) This leaflet tells you about our process and how we handle complaints. |
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Easy read advice leaflet (PDF 1.6MB) Advice on how to complain in an easy to read format with graphics. |
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Unacceptable actions policy (PDF 48KB) This document explains how we handle unacceptable behaviour by complainants. |
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Customer Service Standards (PDF, 47KB) We are committed to offering you a high-quality service. Our Customer Service Standards describe how you can expect us to act. |
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Your complaint, our decision leaflet (PDF 40KB) This leaflet gives information about what to do if you wish to request a review of a decision made by us. |
Updated: May 9, 2017