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Description
Aer Lingus is proud to offer all-new exciting and personal mobile experience. Plan and book your perfect trip, whether it’s business or pleasure. The new app makes it super easy to find best fares, save trips, create profiles and securely save your payment details for extra convenience. Keep all your boarding passes in one place, or add them to passbook. Live imagery and personalised home screen based on your next trip will give you a delightful mobile experience.
Plan and Book
Save time and hassle with our new mobile app. Find the best fares with a swipe of your finger and find your perfect trip.
-Easy and fast search functionality
-Safe and secure booking
-Save searches for extra convenience
-Simple My Aer Lingus profile sign up
-Save personal, travel companion and payment information
-Simple review and secure payment steps
Personalised Home screen
-Live imagery based on your location
-See your next upcoming trip details with flight status
-We will let you know when it’s time to check in
Check in
-A simple and speedy check in process
-Check in for inbound and outbound for all passengers at the same time
-Add Passport details
-Keep all your boarding passes in one place
Experience
-My Aer Lingus profile
-Simple profile sign up
-Save personal, travel companion and payment information for faster bookings
-View previous and upcoming trips, including receipts
-New and improved search functionality
-Personalised home screen with live imagery based on your location
-Mobile notifications on check- in, gate numbers and gate changes
-My Trips section with all your upcoming trip details
-Check Flight Status
Aer Lingus is proud to offer all-new exciting and personal mobile experience. Plan and book your perfect trip, whether it’s business or pleasure. The new app makes it super easy to find best fares, save trips, create profiles and securely save your payment details for extra convenience. Keep all your boarding passes in one place, or add them to passbook. Live imagery and personalised home screen based on your next trip will give you a delightful mobile experience.
Plan and Book
Save time and hassle with our new mobile app. Find the best fares with a swipe of your finger and find your perfect trip.
-Easy and fast search functionality
-Safe and secure booking
-Save searches for extra convenience
-Simple My Aer Lingus profile sign up
-Save personal, travel companion and payment information
-Simple review and secure payment steps
Personalised Home screen
-Live imagery based on your location
-See your next upcoming trip details with flight status
-We will let you know when it’s time to check in
Check in
-A simple and speedy check in process
-Check in for inbound and outbound for all passengers at the same time
-Add Passport details
-Keep all your boarding passes in one place
Experience
-My Aer Lingus profile
-Simple profile sign up
-Save personal, travel companion and payment information for faster bookings
-View previous and upcoming trips, including receipts
-New and improved search functionality
-Personalised home screen with live imagery based on your location
-Mobile notifications on check- in, gate numbers and gate changes
-My Trips section with all your upcoming trip details
-Check Flight Status
My review
Review from
Reviews
2.8
1,139 total
5 371
4 116
3 60
2 101
1 491
Viv Mami
Useless app, no boarding pass issued after check in and no possibility of retrieving it. Why offer the option of online check in if I have to go to the desk anyways??
What about take action instead of apologize?? It's been over a year now, at least for me, and it keeps failing! Can't even see the boarding pass. So what's the purpose of this app?? Even Ryanair app is better!
Richard Duckworth
Truly sad app! Second time it really let me down! This time I nearly missed my flight. I checked in as usual, made sure that I downloaded a png image of the boarding pass. The app logged me out (as usual) but when I logged in, it refused to display the boarding pass and the downloaded backup image was nowhere to be found. Aer Lingus have made it into my 'avoid' box along with Ryanair. Well done, AL, we (the passengers) do not need any extra stressors when we're flying, thanks! The developer feedback is completely unhelpful – the flight I nearly missed was out of Glasgow. In any event, if an airport/route requires a printed boarding pass, then the app should disallow online or app check-in and inform the passenger.
Edmund McAuley
Worst travel app ever Embarrassing really. It is now essential to carry a printed B/pass. Look at the easyjet app for some inspiration.
Anthony O'Brien
Nothing is worse is than relying on a facility that let's you down when you need it most. Checked in online. Went to the app to download my boarding pass for mobile use at check-in only to told boarding pass cannot be issued. Unreliable.
Gonçalo Pinto
Login does not work, again. I tried resetting password and still no luck. Getting frustrated with aerlingus, the website does the same, f2f his is one of many times we count on your services and they make us crazy. The day I get issues boarding with your app it will be the last time I f my with Aerlingus. What a joke!
User reviews
Useless app, no boarding pass issued after check in and no possibility of retrieving it. Why offer the option of online check in if I have to go to the desk anyways??
Aer Lingus October 24, 2017
Hi Viv, sorry to hear this. We appreciate your feedback and we will be sure to pass it on. What about take action instead of apologize?? It's been over a year now, at least for me, and it keeps failing! Can't even see the boarding pass. So what's the purpose of this app?? Even Ryanair app is better!
Aer Lingus December 19, 2017
We are very sorry to hear that you have been having difficulty with this. If you can Message us here m.me/aerlingus with details of the error you are receiving we can look into this for you here. Truly sad app! Second time it really let me down! This time I nearly missed my flight. I checked in as usual, made sure that I downloaded a png image of the boarding pass. The app logged me out (as usual) but when I logged in, it refused to display the boarding pass and the downloaded backup image was nowhere to be found. Aer Lingus have made it into my 'avoid' box along with Ryanair. Well done, AL, we (the passengers) do not need any extra stressors when we're flying, thanks! The developer feedback is completely unhelpful – the flight I nearly missed was out of Glasgow. In any event, if an airport/route requires a printed boarding pass, then the app should disallow online or app check-in and inform the passenger.
Aer Lingus December 28, 2017
Hi Richard, thanks for your feedback. US routes are unable to use mobile check-in and a paper boarding card is required. Worst travel app ever Embarrassing really. It is now essential to carry a printed B/pass. Look at the easyjet app for some inspiration.
Aer Lingus December 7, 2017
Sorry to hear this. Printed boarding cards are only required on certain routes such as the US. Let us know if you have any further queries. Nothing is worse is than relying on a facility that let's you down when you need it most. Checked in online. Went to the app to download my boarding pass for mobile use at check-in only to told boarding pass cannot be issued. Unreliable.
Aer Lingus September 28, 2017
We are very sorry to hear this and apologise for the obvious inconvenience caused. We will be sure to pass this feedback onto the relevant teams. Login does not work, again. I tried resetting password and still no luck. Getting frustrated with aerlingus, the website does the same, f2f his is one of many times we count on your services and they make us crazy. The day I get issues boarding with your app it will be the last time I f my with Aerlingus. What a joke!
Aer Lingus December 5, 2017
Hi, please Message us on either Facebook or Twitter with your email address. We'd like to get this checked out. Obviously Aer Lingus are not doing anything about the problems with this App as the same issues are appearing over & over again. No boarding pass available😠 Thia app should be making travel easier....not more stressful. Not a happy aer lingus customer.
Aer Lingus November 1, 2017
We are very sorry to hear this and we apologise for any disappointment caused. We have since passed your feedback onto the relevant teams to be further investigated. We hope this helps. Why does this app need to know my location.. I paid for the flight stop trying to sell my data
Aer Lingus October 19, 2017
We apologise for any disappointment caused by this, Tim. We appreciate your feedback on this and will be sure to pass it onto the relevant teams. This app is pretty useless as it does not keep my log in and flight details. Uninstalling, should copy ryan air and other apps that work.
Aer Lingus September 25, 2017
We are very sorry to hear this, Kevin we apologise for the disappointment caused. However we appreciate your feedback regarding this and we will be sure to pass it on to the relevant teams. Worst app ever. Didn't work at airport. Don't waste your time with this.
Aer Lingus October 18, 2017
Hi Pat, we'd like to get more details on what happened here. Can you Message us on either Facebook or Twitter with details including your reference and if you got any error? Apologies for your disappointing experience. Worst airline app I've ever used. Boarding pass disappeared just before boarding and impossible to redownload. Had to ask boarding agent to write one with pen and paper. Completely unreliable!
Aer Lingus October 9, 2017
Paul, we're sorry to hear this and we apologise for the obvious inconvenience. If you could Message us with further details along with your booking reference number on Facebook or Twitter we can have this looked into by our Mobile Team. App is working again and now I have my flight and boarding pass. It seems it was temporary glitch. Fast response also from Aer Lingus.
Aer Lingus November 21, 2017
We're happy to hear you got sorted, Kostas! Have a great flight 👍 Big pile of shite. Thankfully I had a printed boarding pass with me. Don't rely on this piece of garbage.
Aer Lingus December 4, 2017
We are very sorry to hear that you has difficulties with this, Istvan. worst airline app ive ever used deleted after 5mins cant edit flight website also terrible slow and too much junk will never use aerlingus again goodbye
Aer Lingus October 13, 2017
Sorry to hear this. We hope to have a Manage Trip feature available in a future release of the app. We do however appreciate your feedback. App kept saying check in not available despite less than 24 hrs to flight. Had to log onto website to check in. Not great experience, you would think it would be sending alerts time to check in but didn't even allow you to when it's time
Aer Lingus December 19, 2017
Andrew, we're sorry to hear if the issue you had with checking in on our mobile app. Sincere apologies for any inconvenience this caused. We'd like to check this out, we'd appreciate if you could Message us with the booking details on either Facebook or Twitter. Multi city trips cannot be handled via the app! Seriously? What year is it? Can't remember when I last had to print a boarding pass, make trips as inconvenient for customers as possible, please. Of course download via passbuk or similar is not available either... *Uninstall app*
Aer Lingus December 28, 2017
Apologies for the obvious inconvenience. We appreciate your feedback. DO NOT USE THIS APP! It gave me the wrong flight time, causing me to miss my original flight and connections. Aer lingus support were very unhelpful, and I'm out of pocket >$300 as a result of this.
Aer Lingus December 11, 2017
We are very sorry to hear this, Shane. Can you please Message us with further details regarding this including your booking reference here m.me/aerlingus Pointless app. Every flight I check says "we are unable to process your request at this time" It's been saying this for weeks regardless of the location and date I insert.
Aer Lingus December 5, 2017
We are very sorry to hear this, Tara and we apologise for the inconvenience caused. Can you please Message us here m.me/aerlingus with your booking reference and we can look into this for you? Check in option not available. It keeps saying "check-in not available" even within last 24 hours before flight. I've deleted and re-installed app 3 times. Same issue with another phone i have (iPhone)
Aer Lingus January 3, 2018
Sorry to hear this, Manu. Some third party bookings are unable to use online mobile check-in as well as US routes. We appreciate your feedback. This app won't let you check in using a passport card. Now I have to try and get to the airport early to check in there. Very annoyed right now.
This app is unreliable. I have been several times in a stressful situation where just before boarding, the app crashed and it was not possible to get my boarding pass.
Aer Lingus November 16, 2017
We are very sorry to hear this and we sincerely apologise for the inconvenience caused. We will be sure to pass your feedback onto the relevant teams to be further investigated. Been using this app for a while now for business and personal travel, it works flawlessly, I find it invaluable. I use it for booking my flights, checking in, seat selection and best of all the electronic boarding pass, no more printing. HTC M10
Aer Lingus January 3, 2018
Thanks for your feedback, Dermot. We look forward to welcoming you on board again soon. I'm gonna try to express myself in the only language this app seems to be able to communicate into: "Sorry, we are unable to give 5 stars at the moment. Please try again later."
App won't accept my card type passport number during API entry. Kept popping up an error message.
Aer Lingus November 10, 2017
Apologies for the inconvenience. We're afraid you will need to check-in at the airport if you are travelling on a passport card. Frequently hangs with "loading" prompt when trying to open the app. Need to reboot phone to get it back working again
Aer Lingus November 29, 2017
Hi Kevin, sorry to hear this. Gold Circle no longer exists. Have you not received your AerClub number? Please Message us on Facebook or Twitter and we can look into this. I don't see any way to select seats. Sorry your app doesn't do the basics. A waste of my time.
Crashes every time I try and check in. Downloaded the app for the first time that day and this was my first attempt to use it
Aer Lingus December 28, 2017
Hi Yami, can you ensure you're using the latest version of the app as we're not seeing widespread reports of this. If you're still having this issue, please Message us on either Facebook or Twitter with your booking details and we can try to assist. Same problems as other reviews. Had to go to computer to retrieve and print boarding pass.
Aer Lingus December 6, 2017
Sorry to hear this. Please note boarding passes for US cannot be retrieved on the app. Simple and effective, used it to check in and get boarding passes, worked perfectly at airport
I lost my boarding pass it's just disappeared. 2HLCEW booking reference.
Aer Lingus October 27, 2017
Hi Hussain, you'll be able to retrieve this if you log in with your family name and booking reference in the check-in area. I installed it in a couple of minutes and had checked-in in a couple more. Easy to understand and use
Aer Lingus September 25, 2017
Thanks for your feedback, Gerry! It was hopeless on my laptop. As soon as I went to my phone it took 5 minutes to do
Aer Lingus September 20, 2017
We are delighted to hear you liked the app, Philip. However we appreciate your feedback regarding our web page aswell and we will be sure to pass this on. I made check in by putting last name and reference number without registering the app, now I'm on the way to airport and app does not show anywhere my boarding pass. Fortunately I made print screan.
Aer Lingus December 22, 2017
Hi Tomasz, we don't fully understand your query. Can you Message us on Twitter or Facebook with further info. Are you looking for the check-in area or your boarding pass? Thanks. Crew was very friendly! Thank you Aer Lingus!!! I don't care about not being able to check in on the app because I enjoy the face to face much better at the airport.
Aer Lingus December 18, 2017
We are delighted to hear you enjoyed your experience with us and we appreciate you letting us know! Aer Lingus September 20, 2017
We are very sorry to hear this, Kim. If you can Message us here m.me/aerlingus with further details regarding this we would like to investigate this further. Aer Lingus November 1, 2017
Sorry to hear this. Please Message us with further details on Facebook or Twitter and we can look into this. Am at Dublin Airport and app wont load up to view my boarding pass .. have it on two different phones and neither will load up ..hopeless app
Aer Lingus October 3, 2017
Hi David, we're sorry to hear this was your experience. Can you ensure you're using the latest version of our app? Very poor app dev. Could not check in to multi city flight
Aer Lingus September 27, 2017
We apologise for any disappointment caused by this, Eunan. We appreciate your feedback and will be sure to pass it on to the relevant teams. The only problem I can see is the receipts page doesn't give you a proper receipt
Review deleted
What's New
My Trips redesign
Fare and flight card updates
Usability and stability improvements
Additional information
Updated
September 18, 2017
Installs
500,000 - 1,000,000
Current Version
4.8.0
Requires Android
4.1 and up
Interactive Elements
Digital Purchases
Permissions
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Aer Lingus
