When we get your complaint, we will first check that it:

• is about a subject and organisation that we can look at
• has gone through the right complaints process
• has arrived at our office within 12 months of when the issues in your complaint happened
• has enough detail and paperwork for us to get to work on it.

Important

We can’t look at complaints:

• about issues that happened more than a year ago (unless there are special circumstances)
• about employment, personnel or most contractual matters
• that have been taken to court or a tribunal.

Read more about our role here.

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