Our complaints reviewers always check with organisations to make sure that they have done as we recommended.   We expect to see firm evidence that our recommendations have been implemented.  If we find that they have not, we will go back to the organisation until we are satisfied that what we recommended has been done.

We usually make recommendations where we find that something has gone wrong, to help put things right and to try to stop the same thing happening to someone else. We always follow these up to make sure that they are carried out. You can search our reports and recommendations here.

Organisations usually comply with our recommendations, and we always follow up rigorously to make sure this happens.  However, if an organisation did not comply, the Ombudsman can take action to draw attention to this.

Yes. If no-one complains, other people may share the same experience and things may not improve.