The links below provide detailed information about our customer service complaints, including statistics and the organisational learning from them.  (If you have difficulty accessing these PDF documents, please send an enquiry to our communications team or call 0131 240 8849).

2017-18

Q1 2017/18 (PDF, 167KB)

Q2 2017/18 (PDF, 167KB)

Q3 2017/18 (PDF, 241KB)

2016-17

Q1 2016/17 (PDF 225KB)

Q2 2016/17 (PDF 212KB)

Q3 2016/17 (PDF 208KB)

Q4 2016/17 (PDF 174KB)

Annual Customer Service Complaints Report 2016/17 (PDF 323KB)

Independent Customer Complaints Reviewers' Report 2016/17 (PDF, 72KB)

2015-16

Q1 2015/16 (PDF 190KB)

Q2 2015/16 (PDF, 130KB)

Q3 2015/16 (PDF, 170KB)

Q4 2015/16 (PDF, 229KB)

Annual Customer Service Complaints Report 2015/16 (PDF 229KB)

2014-15

Q1 2014/15 (PDF 163KB)

Q2 2014/15 (PDF 28KB)

Q3 2014/15 (PDF 98KB)

Q4 2014/15 (PDF, 342KB)

Annual Customer Service Complaints Report 2014/15 (PDF, 430KB)

2013-14