Digital
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Online Identity Assurance – See you in 2019
20th December 2018 by Ross Clark
Just over a year ago, our first blog post heralded the announcement of our ‘Online Identity Assurance’ programme. Since then, the project team has had a productive and enjoyable 12 months. We have commissioned and undertaken extensive research about the experiences of people who use services online and in person, and also done the same...
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Redesigning Design
17th December 2018 by Katie Lyne
This is a blog by Dhruv Sharma and Anna Henderson in the Office of the Chief Designer about making sure everyone can participate in design activities. The way we deliver government is changing. Governments redesigning services around the needs of users is just one very practical example of this. It seems ironic that, while design...
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Online Identity Assurance – Voices: Ruchir Shah
7th December 2018 by Ross Clark
As you will have seen from our last blog post, the Scottish Government’s Online Identity Assurance programme is moving into a new phase. Our work has been greatly enhanced by the input of our key stakeholders. Ruchir Shah, Head of Policy at the Scottish Council for Voluntary Organisations and a leader in the Open Government...
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Web archiving – what you need to know
29th November 2018 by Katie Lyne
To celebrate World Digital Preservation Day (29 November) we’ve published guidance on web archiving. Working with National Records of Scotland and National Library of Scotland – the organisations who carry out legal duties to archive web content – we’ve created new archiving guidance for content owners across the public sector. Our aim is to make...
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Scottish Digital Academy – Building capability to deliver transformation.
22nd November 2018 by Stewart Hamilton
Guest post by Agile coach, Dean Rhodes from the Scottish Digital Academy, Scottish Government. Our aim at the Scottish Digital Academy is “building capability to deliver digital transformation” but what does that actually mean? Well, on our courses, we focus on two main things, why we are building that service and how we build the...
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Online Identity Assurance – Thank you stakeholders
1st November 2018 by Ross Clark
The Online Identity Assurance team held its third and final Stakeholder Group meeting of 2018 this week, bringing together a wide range of people with interest in our work. The meeting, chaired by Scottish Government’s Chief Data Officer Roger Halliday at Dovecot Studios in Edinburgh, brought together 15 individuals from our Stakeholder Group, 11 who...
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Online Identity Assurance – opportunity to attend next National Stakeholder Meeting
17th October 2018 by Ross Clark
As work of the Online Identity Assurance programme approaches the start of the prototyping ‘alpha’ phase next month, it’s that time again for our National Stakeholder Group meeting. In the last blog post, we outlined the work we were planning to do with Open Identity Exchange (OIX). Since then, the project team has held 2...
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Online Identity Assurance – Working with OIX
22nd August 2018 by Ross Clark
In our last blog post, we outlined what we want to achieve in the next phase of our Online Identity Assurance project, the Alpha. We have looked at best practice worldwide, especially the way that the UK Government Digital Service (GDS) have collaborated with the private sector to tackle common issues around digital identity verification...
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Online Identity Assurance – Pre-Alpha
27th July 2018 by Ross Clark
Hello and welcome to the Online Identity Assurance team’s latest blog post. As you may have read in our earlier posts, the team is working to develop a common approach to online identity assurance for access to public services. This is the process where a person seeking to access a public service digitally can sign...
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Using service design to improve business support in Scotland
8th June 2018 by Mark Daniels
As part of phase 2 of the Enterprise and Skills review, Scottish Government’s Digital Transformation Service (DTS) were asked to undertake a short, pre-discovery to look at how the current business support services in Scotland were either meeting, or not meeting, user needs. The business support services we were asked to look at, were those...
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