| SOURCE: The figures for this indicator come from the Scottish Household Survey (SHS) which is a National Statistics product. Scottish Government are the owners of the data. The data are published in the Scottish Household Survey Annual Report, which is published annually in August via www.gov.scot/SHSAnnualReport. The indicator on satisfaction with public services is derived using the question below from the Scottish Household Survey (SHS). This question was introduced into the survey in 2007. It asks: "Overall, how satisfied or dissatisfied are you with each of these council services?" and then lists eight public services to give opinions on. The three that were used for this indicator were local health services, local schools and public transport. The respondent could say: - Very satisfied
- Fairly satisfied
- Neither Satisfied nor Dissatisfied
- Fairly Dissatisfied
- Very Dissatisfied
- No Opinion
The indicator is on the basis of the percentage of adults who said that they were very or fairly satisfied with all three services, excluding "no opinion". So, if a respondent said they were satisfied with local health services and public transport, but had no opinion about local schools (perhaps because they were not users of that service) they are counted as being satisfied with the services in their area. The same applies for other combinations of satisfaction and no opinion, except for the small percentage of respondents who answered "no opinion" to all three and therefore were excluded from the denominator. Results at local authority level are available annually for the larger local authorities and every two years for the smaller local authorities. From January 2012, a new Scottish Household Survey (SHS) went in to the field which had a substantially restructured sample design and integrated the previous Scottish House Condition Survey (SHCS). The new survey uses a fully unclustered core and modular structure with some questions being asked of the full sample and others of a one-third sub-sample. The overall sample size has reduced from around 14,000 household interviews to about 11,000 though improvements in efficiency of the survey design mean it will be possible to attain local authority estimates on an annual basis where analysis permits. While the overall sample size of the survey has reduced, the survey design improvements has meant that the precision of estimates have not been affected significantly. The question on disability was changed in quarter 4 of 2012 which has resulted in a break in the time-series for neighbourhood rating and disability from 2013 onwards. The disaggregation tables include the old time series (from 1999 to Q3 2012) and also a new table with the new question. From 2013 two questions are now asked: (1) Do you have a physical or mental health condition or illness lasting or expected to last 12 months or more? (2) If yes, to what extend does your condition or illness reduce your ability to carry out day to day activities. Further information can be obtained from: http://www.gov.scot/SHSMethodology |