Traffic Customer Care Line
Transport Scotland provides a 24 hour Traffic Customer Care Line dedicated phone service that can be contacted by calling:
0800 028 1414
The Traffic Customer Care Line operators have access to the Traffic Scotland Web Site and can provide this information over the phone to the caller.
Through this service users will be able to access traffic information whilst on the move giving them the power to plan and manage their journey to greater effect.
This service provides users with the ability to:
- Enquire about current road conditions and roadworks, planned roadworks, planned events and severe weather conditions.
- Report road surface defects, issues relating to Variable Message Signs, carriageway obstructions, breakdowns, diesel spills and other emergencies.
- Access information regarding alternative routes and transport modes for regular journeys disrupted by roadworks.
- Register complaints and third party damage claims.
- Provide feedback on any aspect of the Traffic Scotland web service.
- Traffic Scotland Radio broadcasts delivered as an automated message service providing national traffic and travel information together with regional bulletins.
If calling from a mobile phone some networks may charge for this call. Please remember do not use a mobile phone whilst driving.
Please note that if your feedback or query relates to a local road then please direct your query to the relevant Council. If your feedback or query relates to this website or a Trunk Road and does not require an immediate response then these can be submitted by e-mail to: info@trafficscotland.org