Forestry and Land Scotland is an agency that values complaints. We are proud to be an organisation that uses the information you provide us to learn from and improve upon. If you have a concern or are dissatisfied with a service please contact us and we will do our best to resolve it whilst ensuring you are aware of progress along each stage.

What to include in your complaint:

• Your full name and contact details
• As much detail as possible about the complaint
• How you wish the matter to be resolved

You can contact us:

• By Phone
• In Writing
• By email
• In person at any of our offices.

General complaints

If you have a complaint that is not related to a specific area, please direct your complaint to:

Forestry and Land Scotland Head Office
1 Highlander Way
Inverness Business Park
Inverness
IV2 7GB

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Tel: 0300 067 6000

Area specific complaints

If your complaint relates to a specific forest or area, please complain directly to the local Forestry and Land Scotland office.

Our regional offices manage work on the national forests and lands and any complaint related to activity in these forests should be directed to your local office.

Our complaints procedure

The Forestry and Land Scotland complaints procedure guide provides full details of our complaints procedure and how to make a complaint as well as what you can expect from us.

There will also be information on how to escalate your complaint if you are dissatisfied with the results of our complaints procedure. Appeals can be made to the Scottish Public Services Ombudsman – Please consult our Complaints guide for full details regarding the SPSO appeals process.