FAQs

FAQs

Our Frequently Asked Questions (FAQs) provide answers to many common questions about booking and travelling, including information around routes, vehicles, children, dogs, online bookings and refunds.

Please note - Due to the current Government Advice for the Covid-19 situation. All travel on our network must now only be for essential travel.

CalMac has also put in place a temporary change to our policy. Until 15th July 2020, you can cancel any planned bookings without having to pay a fee.You can apply for a refund online here.

You can make amendments to your booking online if you wish to change the travel date from 16th July onwards only.

List for FAQs

Covid-19 Customer Updates and Travel Advice

Questions for Customers and information on CalMac's response to Covid-19

Covid-19 Customer Updates and Travel Advice: Find out more

Tickets and Reservations

Frequently Asked Questions about making a reservation - including online bookings, payment, ticket validity and refunds.

Tickets and Reservations: Find out more

Online Amendments

Frequently Asked Questions about online amendments - including amending online bookings, registering cards, restrictions and process.

Online Amendments : Find out more

Online Amendments Customer Guide

Online Amendments Customer Guide: Find out more

Before you go

Frequently Asked Questions about planning your journey - including check-in, disruptions, and mobility assistance.

Before you go: Find out more

On the ferry

Frequently Asked Questions about once you are on board the ferry - including information about pets, vehicles, emergency and your safety.

On the ferry: Find out more

CalMac Wi-Fi

All you need to know about using our wi-fi when travelling with CalMac including where you can connect, how to connect, security and speed of connection.

CalMac Wi-Fi : Find out more

Commercial Vehicles

Frequently Asked Questions about commercial vehicles - including dangerous goods, lashing points, weight declaration and livestock.

Commercial Vehicles: Find out more

Disruptions

Frequently Asked Questions about disruptions and how to keep up to date with the latest service status.

Disruptions: Find out more

Registering for an online account

Registering for an online account : Find out more