FAQs

FAQs

Our Frequently Asked Questions (FAQs) provide answers to many common questions about booking and travelling, including information around routes, vehicles, children, dogs, online bookings and refunds.

Please note - Due to the current Government Advice for the Covid-19 situation. All travel on our network must now only be for essential travel.

CalMac has also put in place a temporary change to our policy. Customers with existing bookings on any sailing until the 18 October 2020, who no longer wish to travel, can cancel their reservation and we will waive the £10 refund administration fee. You can apply for a refund by completing our online refund form.

Read our latest customer update on bookings and timetables.

List for FAQs

Covid-19 Customer Updates and Travel Advice

Questions for Customers and information on CalMac's response to Covid-19

Covid-19 Customer Updates and Travel Advice: Find out more

Tickets and Reservations

Frequently Asked Questions about making a reservation - including online bookings, payment, ticket validity and refunds.

Tickets and Reservations: Find out more

Online Amendments

Frequently Asked Questions about online amendments - including amending online bookings, registering cards, restrictions and process.

Online Amendments : Find out more

Online Amendments Customer Guide

Online Amendments Customer Guide: Find out more

Before you go

Frequently Asked Questions about planning your journey - including check-in, disruptions, and mobility assistance.

Before you go: Find out more

On the ferry

Frequently Asked Questions about once you are on board the ferry - including information about pets, vehicles, emergency and your safety.

On the ferry: Find out more

CalMac Wi-Fi

All you need to know about using our wi-fi when travelling with CalMac including where you can connect, how to connect, security and speed of connection.

CalMac Wi-Fi : Find out more

Commercial Vehicles

Frequently Asked Questions about commercial vehicles - including dangerous goods, lashing points, weight declaration and livestock.

Commercial Vehicles: Find out more

Disruptions

Frequently Asked Questions about disruptions and how to keep up to date with the latest service status.

Disruptions: Find out more

Registering for an online account

Registering for an online account : Find out more