Our Frequently Asked Questions (FAQs) provide answers to many common questions about booking and travelling, including information around routes, vehicles, children, dogs, online bookings and refunds.
Please note - We have published the next phase of our timetable . This will be in operation from 1 July 2020 until 14 July 2020.
Bookings will be available for this timetable from 30 June 2020 at 9am.
Read our latest customer update and FAQs on bookings and timetables.
Questions for Customers and information on CalMac's response to Covid-19
Frequently Asked Questions about making a reservation - including online bookings, payment, ticket validity and refunds.
All you need to know about using our wi-fi when travelling with CalMac including where you can connect, how to connect, security and speed of connection.
Frequently Asked Questions about commercial vehicles - including dangerous goods, lashing points, weight declaration and livestock.
Frequently Asked Questions about disruptions and how to keep up to date with the latest service status.
