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Notification - Death of a service user

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Notification - Death of a service user

All deaths must be reported. 

This includes: 
  • 24-hour services. A person who normally uses a 24-hour service but was not present in that service at the time of death, for example, they were in hospital or on an outing. 
  • This does not include people who are formally or permanently discharged from the registered care service.  
  • Support service including day-care and care at home services. Notify the Care Inspectorate if a death occurs, or was identified when the service was actively being provided to the service user. 
  • For housing support services and care at home services, this will mean if staff are present at the time of death or where care service staff members are the first people to find a person receiving the service has died. 
  • For young people receiving support services or a care at home service all deaths must be reported. 
  • For day-care of children, this means while children are actively using the service. 
Registered care providers should also retain records of all deaths and circumstances of death, including any underlying illness that may have contributed to death and be prepared to submit this information on request. 

Notification timescale 
You must notify us immediately. 
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