Making a complaint online

Complaint details

Please note we can only investigate complaints about registered care services in Scotland. We cannot investigate complaints about social workers, NHS services, schools or any local council matters such as housing repairs or bin collections.

We also have no remit over the charging and billing policies of services and contractual issues relating to employment in the care sector.

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If you choose to remain anonymous it may limit our investigation and we will be unable to update you with the outcome.

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Personal Details

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Confirm complaint details

Please review the details of your complaint and confirm by clicking the appropriate button below.

If required, you can go back and edit the details of this complaint before sending it.

NOTE: The complaint will NOT be submitted until you click the submit button at the bottom of this page.

Complaint type

Care Inspectorate

Who your complaint is about

Care Inspectorate

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Details of complaint

Complaint details

Desired outcome

Have you raised this matter with the Service Provider?

Your status

Your details

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Complaint Submitted

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Making a complaint online

Who is your complaint about?

Please tell us whether your complaint is about a care service or about the Care Inspectorate.

A care service The Care Inspectorate

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Making a complaint online

Please Note: We may share any information that you provide to us, including information about your identity and the identities of others, with other agencies involved in the prevention, detection, investigation or prosecution of crime or other unlawful activities, including Police Scotland. We may also share this information with other agencies which have a role in the protection of vulnerable people, including local authorities and other regulatory bodies.

If you wish to submit a complaint please click the button.

Submit a complaint

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Making a complaint online

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