Contact Us

General Patient Enquiries

Any general enquiries regarding State Hospital patients should be directed to our Health Records Department via email to TSH.Patientenquiries@nhs.net

Back to top

 

Access to Patient Health Records

Access for Designated Medical Practitioners (DMPs) / Other Authorised Visitors to Patient Records at The State Hospital (July 2018)

Back to top

 

To contact a patient’s Clinical Team

As a State Hospital patient’s visitor or carer, we can provide you with clinical information or updates on your relative or friend’s care or discuss with you any associated issues or concerns, providing permission from your relative or friend is granted.

Between 9am and 5pm, you can contact our nursing staff or any other Clinical Team member. Outwith these times, you should contact the Nurse in Charge of the ward, or your relative or friend’s Key Worker. The Key Worker or Associate Nurse is often the best source of information. Whoever you contact will be able to provide you with information and ensure that any issues or concerns you may have are raised at the Clinical Team meeting and that you are informed of the outcome. Nursing staff are available 24 hours a day to offer support if necessary.

Back to top

 

To contact a patient's Social Worker

Just call 01555 840 293 and ask to be put through to Social Work at The State Hospital. Note:

• Before any information can be released, permission from your relative or friend (the patient) must be sought.
• You cannot phone and contact a patient directly via the main ward telephone. The only exception to this is in the case of an emergency. However, patients can make telephone calls to approved persons using the ward patient pay phone.

Back to top

 

To contact the Person Centred Improvement Team

Details of The State Hospital's PCIT are:

Email: Sandie Dickson, Person Centred Improvement Lead Tel: 01555 842072

Email: Leanne Tennant, Person Centred Improvement Advisor Tel: 01555 842054

Back to top

 

To enquire about Volunteering

Information about Volunteering at The State Hospital can be found in the Person Centred Improvement section.

Back to top

 

To request a Community Presentation

Interaction between The State Hospital and the general public is significantly different to a traditional NHS board. The public / interested parties can engage with The State Hospital through a number of avenues including The State Hospital's website, Board meetings, public events and presentations delivered to community groups by staff. If you would like The State Hospital to present to your local community group, please contact tsh.info@nhs.net.

Back to top

 

To make a Complaint

To make a complaint about The State Hospital, please send an email to tsh.ComplaintsAndFeedback@nhs.net or call 01555 842200. Please do not use this email address for complaints relating to other NHSScotland Boards.

Please read The State Hospitals Board for Scotland Complaints & Feedback Procedure (September 2018)

NHS Board Complaint Mechanisms - Letters outlining health board procedures for reviewing complaints and assuring safety of surgical practices (4 February 2019)

BSL clip for the NHS inform article about Feedback and Complaints has been published. It is available here https://www.nhsinform.scot/translations/languages/british-sign-language-bsl/health-rights/giving-feedback-or-making-a-complaint-about-your-care (and also on our YouTube channel (https://www.youtube.com/watch?v=2Am__4jqGQA&feature=emb_logo).

Back to top

 

To make a Freedom of Information Request

Please visit The State Hospital's Freedom of Information section. This is for Freedom of Information requests for The State Hospital only. It is not for other NHSScotland Boards.

Back to top

 

To enquire about Jobs

Please visit the Jobs & Placements section for jobs within The State Hospital and NHSScotland.

Back to top

 

To provide Feedback on our Website

Please visit the Site Comments & Feedback section to provide feedback on The State Hospital's website.

Back to top

 

Legal Representatives

If you are a legal representative wishing to visit a State Hospital patient (i.e. your client), please call the patient's ward in the first instance to arrange a suitable date and time for you to visit.

On arrival at the Hospital you should provide a current Law Society ID card or Faculty of Advocates card. Where this is not possible then photographic ID must be provided. A check on the website for the Law Society and Faculty of Advocates will be carried out.

Trainee solicitors visiting the Hospital must produce photographic ID and a current letter from their firm confirming they are employed by them.

Back to top

 

Media Enquiries

From 9am to 5pm (Monday to Thursday) and from 9am to 4pm (Friday), media enquiries for The State Hospital should be emailed to tsh.info@nhs.net

Outwith these hours, (if the enquiry is urgent / response needed right away) please call The State Hospital's Switchboard on 01555 840293 and ask to be put through to the Duty Security Manager who will then contact the Chief Executive or other nominated on-call Executive Director on your behalf and arrange for them to call you back. If the enquiry is not urgent, please email tsh.info@nhs.net

Thank you!

Back to top

 

Information Governance and Data Protection

Any enquiries regarding information governance, data protection and subject access requests for The State Hospital (and not any other NHSScotland Board) should be directed to The State Hospital's Data Protection Officer.

Information Governance and Data Security Officer
The State Hospital
Carstairs
Lanark
ML11 8RP
Email: TSH.DataProtection@nhs.net

 

The Senior Information Risk Owner (SIRO) is responsible for coordinating the development, implementation and maintenance
of information risk management policies, procedures and standards for The State Hospital.  Please direct any specific queries to:

TSH.SIRO@nhs.net

For any enquiries relating to specific patient information, please contact the Caldicott Guardian for The State Hospital using the email below:

tsh.caldicottguardian@nhs.net

Back to top