Prescription tracker
You can use our tracker to check the current status of a prescription by entering the barcode.
Our prescription tracker allows GPs and pharmacy contractors to track prescription forms with barcodes (unique prescription numbers or UPNs) that begin with 'A' or 'K'.
Other barcodes can't be tracked.
The prescription tracker provides information such as:
• Data and time of a request
• Date and time of a claim
• Pharmacy phone number
Our tracker uses a Scottish Wide Area Network (SWAN) connection. If you're not using a SWAN connection you'll not be able to access the tracker.
If the prescription tracker is unavailable you can contact the ePharmacy helpdesk with the barcode (UPN) number and we'll be able to confirm if the prescription has been claimed by a community pharmacy.
To contact our helpdesk:
- Email: nss.psdhelp@nhs.net
- Phone: 0131 275 6600
