Contact us
NSS does not handle patient queries regarding local NHS services
If you are a patient, visit NHS Inform to find out more about how to access local NHS services.
Visit NHS Inform (external link)Service contacts
Find the relevant contact for NSS services you are interested in.
NHS patient enquiries
Alternatively, NHS Inform (external link) deals with illnesses, tests, treatments, operations, and answers to commonly asked health questions. NHS 24 (external link) provides self-help information. Citizen's Advice Scotland deliver PASS - Patient Advice & Support Service.
We also have some other useful links for patients.
NSS feedback, comments, concerns and complaints
For NSS enquiries, please fill in our form. Update: due to the coronavirus outbreak, many of our staff are working remotely so we cannot guarantee that mail posted to us will be picked up. Instead, please use the form for your enquiries.
Please note that NSS does not treat patients. Patients should consult NHS Inform.
If your complaint is about your GP or treatment you have received in an NHS hospital please contact your NHS Board (external link).
If you are looking for a summary of feedback, comments, concerns and complaints, you can read our feedback, comments, concerns and complaints annual report. If you would like to read any of our previous annual reports, contact our mailbox (NSS.feedback@nhs.net).
Alternative contact for NSS feedback and complaints
Other useful links
- How to contact your local NHS Board for queries or complaints (external link)
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Healthcare for refugees and asylum seekers and overseas visitors (external link)
- Patient opinion (external link)
Commissioning NSS services
Media enquiries
Marketing and Communications team
- Email: nss.mediarelations@nhs.scot
- Phone: 0141 433 5880
Data protection
NSS does not hold patient health records. However, like all NHSScotland bodies, we gather and use personal information to provide more effective health services.
Our Data Protection Notice explains what personal information we use, what our legal basis is for using it and how we protect it. It also explains what your rights are under data protection law and how you can ask to see your information.
Freedom of Information
You have the right to request information from any publicly-funded body, including NSS.
FOI requests are not about your personal information, for example your medical records. See above for data protection information regarding that information.
Join us
Thinking of starting a career with NSS? There’s a wide range of roles at every level, from blood services to logistics to project management. Or maybe you’re interested in volunteering? If so, there are many ways you can get involved. Find out more about working for NSS.
