Covid-19 Customer Updates and Travel Advice

Booking

List for Booking

When will bookings open?

When will bookings open?: Find out more

Will I receive confirmation of my booking?

Will I receive confirmation of my booking? : Find out more

Can I delay or cancel my sailing?

Can I delay or cancel my sailing?: Find out more

Can I cancel my booking online?

Can I cancel my booking online?: Find out more

Do I need to buy a ticket for my pet?

Do I need to buy a ticket for my pet?: Find out more

How do I apply for a refund and how long will it take?

How do I apply for a refund and how long will it take? : Find out more

Can I amend my sailing to a later date online?

Can I amend my sailing to a later date online?: Find out more

If I can no longer travel on a sailing that I have booked for this summer, can I transfer it to Summer 2021?

If I can no longer travel on a sailing that I have booked for this summer, can I transfer it to Summer 2021? : Find out more

Can I still take my car on the ferry if I don't have a booking?

Can I still take my car on the ferry if I don't have a booking?: Find out more

What happens if I am travelling as a foot passenger?

What happens if I am travelling as a foot passenger?: Find out more

How do I request assistance?

How do I request assistance?: Find out more

Can I have a gift voucher or e voucher instead of a refund?

Can I have a gift voucher or e voucher instead of a refund?: Find out more

I have emailed you about my booking and not heard back yet? Do you have my email?

I have emailed you about my booking and not heard back yet? Do you have my email? : Find out more

Can I still view my bookings in my online account?

Can I still view my bookings in my online account? : Find out more

How does the queueing process on your website work?

How does the queueing process on your website work?: Find out more