Contact us
Find out how you can get in touch with different areas of NHS National Services Scotland.
Patient enquiries
If you are a patient, visit Scotland's Service Directory on the NHS Inform website to find out how to access local NHS services. To provide feedback or complain about your COVID-19 testing experience or your experience of the National Contact Tracing Centre please complete the form below.
NHS Inform also has information on common symptoms and guidance for self-help, and information for refugees, asylum seekers and overseas visitors.
Patients can access free, confidential and independent advice and support for patients of the NHS in Scotland through the Patient Advice and Support Service (PASS), provided by Citizens Advice Scotland. Patients can also share experiences of UK health and care services through the Care Opinion website.
Service contacts
Find the relevant contact for NSS services you are interested in.
NSS feedback, comments, concerns and complaints
You can leave feedback, comments or raise concerns about NHS National Services Scotland, the National Contact Tracing Centre or your COVID-19 testing experience by completing the form below.
Please note that NSS does not treat patients – if your complaint is about your GP or treatment you have received in an NHS hospital please contact your NHS board.
Due to the coronavirus outbreak, many of our staff are working remotely so we cannot guarantee that mail posted to us will be picked up. Please use the form for your enquiries.
If you have trouble putting your complaint in writing, or want this information in another language or format, contact us on Text relay: 18001 0131 274 7457 (Monday to Thursday 8am to 5pm, Friday 8am to 4pm).
If you’re looking for a summary of feedback, comments, concerns and complaints, you can read our feedback, comments, concerns and complaints annual report. To read any of our previous annual reports, please email NSS.feedback@nhs.scot
Assisting other organisations involved in health and care
We support transformation throughout the health and care system by using our national position to ensure our services, solutions and programmes of work are coordinated with regional and local initiatives. We connect with other public bodies, from integration authorities and local government to emergency services and the third and independent sectors.
To find out more, read our NSS collaborative and partnership working sheet or get in touch by emailing Tom McHugh, Strategic Partnerships Lead, at tom.mchugh@nhs.scot
Media enquiries
If you are a journalist with a media enquiry relating to NSS or its services, please contact our Marketing and Communications team.
Monday to Friday, 9am to 6pm
- Email: nss.communications@nhs.scot
- Phone: 0141 433 5880
Data protection
NSS does not hold patient health records. However, like all NHSScotland bodies, we gather and use personal information to provide more effective health services.
Our Data Protection Notice explains what personal information we use, what our legal basis is for using it and how we protect it. It also explains what your rights are under data protection law and how you can ask to see your information.
Freedom of Information
You have the right to request information from any publicly-funded body, including NSS.
FOI requests are not about your personal information, for example your medical records. See above for data protection information regarding that information.
Join us
Thinking of starting a career with NSS? There’s a wide range of roles at every level, from blood services to logistics to project management. Or maybe you’re interested in volunteering? If so, there are many ways you can get involved. Find out more about working for NSS.
