The Changing Lives Report (Scottish Executive, 2006) highlighted the
need for leadership at all levels within the social services workforce. The
Leadership and Management subgroup of the review made
recommendations for a leadership and management development
framework which ‘should make explicit common qualities and behaviours
that are required of all leaders and managers in a public sector context
but also identify whether there are additional or specific needs for the
social service context’ (Leadership and Management subgroup, 2005). In
the same year the report on Improving Front Line Services (Scottish
Executive, 2005) had identified ten key principles of successful people
management and had called for ‘emotionally intelligent leadership’ which
‘connects with people at both head and heart levels.’