Webchat - pilot project

Webchat lets you message our specialist advisors in real time, as an alternative to phoning us.

Webchat is available:

Monday to Friday, 6.00pm to 2.00am
Saturday and Sunday, 4.00pm to 12.00am

Using webchat

The button will display If an advisor is available to chat.

If the button does not display, our advisors are unavailable at this time. If you need immediate support, the quickest way to get in touch is to phone 0800 83 85 87 to speak to an advisor.

Your questions

Can I get support on webchat?

You can get support from our advisors on webchat just like you can on the phone.

Our webchat advisors are trained specialists, and they only speak to one person at a time.

Can I communicate with a real person?

You will always be communicating with a real person.

When will someone be able to talk to me?

If an advisor is available, we'll connect you straight away.

If all of our team are in conversations already, we'll send you a message and ask you to try again later.

It’s still okay to phone us even if you have already tried to webchat, whether you’ve spoken to someone already or not.

What should I do in a crisis or emergency?

If you need immediate help, speak to a Breathing Space advisor on 0800 83 85 87. It is open 24 hours at the weekends and from 6pm to 2am on weekdays (Mon-Thurs).

If you need emotional support outwith these hours, contact Samaritans on 116 123 (available 24 hours a day, seven days a week).

If you’re ill and it can’t wait until your GP surgery re-opens, call NHS 24 on 111. For an emergency ambulance dial 999.

Is webchat confidential?

Anything you discuss with us on webchat will be held in confidence and won't be shared inappropriately.

More about your privacy