FAQs
Our Frequently Asked Questions (FAQs) provide answers to many common questions about booking and travelling, including information around routes, vehicles, children, dogs, online bookings and refunds.
Scottish Government COVID protection levels remain in place across Scotland and include travel restrictions which are now law. By law, in a level 4 area, you can only leave your home for an essential purpose.
We are working closely with Transport Scotland and we ask that our customers follow the latest nationwide guidelines and the specific local measures where you live. For more details visit the gov.scot website or use the postcode checker , to find out what restrictions apply in your area.
