
By Caroline Gardner, Auditor General for Scotland
We’ve all felt it – that sense that the culture’s not quite right in an organisation. It can be hard to pin down, but the tell-tale signs are well-known: poor communication, top-down management, disengaged staff, a lack of trust, and bad behaviours like bullying going unchallenged by senior leaders. All too soon it can turn into ‘the way we do things around here.’
Scotland’s public services haven’t been immune. The early years of the Scottish Police Authority were marked by poor governance and difficult relationships, a legacy which is only now being overcome. And the recent Sturrock report into bullying and harassment at NHS Highland found that hundreds of people had experienced inappropriate behaviour.
Continue reading Supporting leaders to lead can help cure bad behaviours




By Peter Worsdale, International Liaison Manager, Audit Scotland
By Caroline Gardner
By Caroline Gardner, Auditor General for Scotland
It was a remark that elicited nods of agreement across the room.