Language Line

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If English isn't your first or preferred language you can still use our 111 service.

NHS 24 uses the interpretation service, Language Line, to support callers who cannot, or prefer not to, speak English.

Language Line is private, confidential and free to use.

Using Language Line

To use Language Line:

• Phone NHS 24 on 111
• Tell the call handler that you need an interpreter
• Tell the call handler the name of your preferred language

Once you're connected to an interpreter you'll have a three way conversation with NHS 24 to explain the problem in your language and get the help you need.