Planned care teams gain access to a seven module training course that supports multidisciplinary care teams to develop the skills, confidence and knowledge to deliver successful and sustainable improvements to their clinical pathway using the Access QI toolkit. Learning objectives for the programme are to:

• Understand and apply systems thinking to improve patient flow
• Understand and apply project management principles and tools to improvement projects
• Understand stages of the improvement journey and apply change methodology for transitioning
  through each phase
• Understand the phases of developing knowledge to develop, test, implement and spread change
• Understand the principles of data for improvement and apply to project metrics
• Understand theories and tools which support the development of high performing teams, and
• Understand and apply principles for effective visualisation and communication of data for
  improvement.

The seven modules deliver these learning objectives through monthly Microsoft Team sessions, with each session based on a stage of the improvement journey:

1. Project management
2. Understanding the system: System flow
3. Understanding the system: System thinking
4. Developing aims and change theory
5. Testing changes and implementation
6. Spread and sustainability
7. Visualising and communicating improvement.

Participating planned care teams also gain access to project workshops. The project workshops support planned care service to use their quality improvement skills and knowledge to deliver successful and sustainable improvements to their clinical pathway using the Access QI toolkit. The purpose of the project workshops is for planned care teams to:

• share their learning and progress as they use quality improvement to improve waiting times
• discuss challenges, problem solve and gain peer support to problem solve in small groups 
• learn from other planned care teams, and
• gain support to help make the improvement project a success.

The final project workshop is normally 10 to 11 months after the start of the programme; although timescales may vary to avoid winter pressures, public holidays and school holidays.

The QI coaches gain access to a six module training course that develops and deepens the skills, knowledge and confidence to provide improvement coaching to planned care teams that are part of Access QI. Learning objectives for the programme are to:

• Understand Patient Flow and Demand, Capacity, Activity and Queue analysis
• Understand how project management principles and tools support the delivery of improvement
  projects
• Understand and apply core skills, models and values necessary for individual Improvement
  Coaching,
• Understand and apply core skills, models and values necessary for team Improvement Coaching
• Analyse roadblocks to improvement coaching applying strategies to reduce impact of them, and
• Apply effective dialogue to manage team dynamics within improvement teams.

The six modules delivers these learning objectives through Microsoft Team sessions:

1. Project management
2. Understanding the system: System flow
3. Individual improvement coaching models 
4. Team improvement coaching models
5. Overcome coaching roadblocks
6. Facilitating effective dialogue

Participants can also request 1:1 session from the teaching facility for additional support and can take part in the planned care team project workshops.

The Analysts gain access to a four module training course that develops and deepens the skills, knowledge and confidence that will allow them to support teams participating on the planned care teams that are part of Access QI. Learning objectives for the programme are to:

• Understand the role of the Analyst in Access QI, to support teams with analytical requirements,
• Understand the key concepts in Access, focusing on Demand, Capacity, Activity and Queue,
• Understand ways to support Access QI teams through the improvement journey, in particular the production of a measurement plan, and
• Understand how funnel plots and run/SPC charts work, and are able to produce, interpret and
  communicate said charts from suitable datasets.

The four modules deliver these learning objectives through Microsoft Team sessions:

1. The role of analyst in Access QI
2. Understanding the system: System flow
3. Supporting teams
4. Principles of data for improvement

Participants can also request 1:1 session from the teaching facility for additional support and can take part in the planned care team project workshops.