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At NHS 24 it is important to us that we gather the views of people using our health and care services, as well as members of the public, carers, representatives, as well as staff and partners and professional stakeholders. Through getting involved with NHS 24 you can help to shape how we deliver our services, tailored to the needs of the people of Scotland.
We will use a range of methods including focus groups, interviews, questionnaires and events to gather people's views. We will strive to work with third sector organisation’s and representative groups to help reach people who are often excluded from consultations.
Designing the Future Together – Phase One
Introduction
NHS 24 has been providing health and care services in Scotland for over 20 years. The last 18 months have highlighted the great things health and care services across Scotland can achieve together. NHS 24 is proud to have played a key part in supporting the needs of the people of Scotland during the pandemic and working with our partners with new ways of working to support; the national COVID response, changes to access and triage for urgent care and managing increased demand across all services especially mental health.
Next Steps
NHS 24 are keen to build on this solid foundation. It is important that we work with key stakeholders to consider what our future working arrangements will be, how that work will be carried out and where the work will take place. This will help to improve national health and care services and advice for the people of Scotland.
We think that now is the time for NHS 24 to develop new vision and strategy going forward from April 2022.
This work will take place in 2 phases:
Work on this will commence over the summer months with an initial review of NHS 24’s vision and key strategic direction. Throughout the year we will be engaging and consulting on key aspects of our plan from key priorities to the shape of our final strategy and we very much welcome your involvement.
The supporting information pack has further information about our plans
Engagement Period: July 2021 until 3 September 2021
