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Feedback

By providing feedback about your experience you will help us to continue to improve our services.

Use this form to:

• make a comment or complaint about your NHS 24 experience
• compliment a staff member for the care you received
• provide feedback about the COVID Helpline (0800 22 44 88)

Alternatively, phone 0300 020 4846 to speak to our Patient Experience Team.

Feedback about other services

Do not use this form to provide feedback about:

• COVID testing - phone the National COVID Testing helpline on 0800 111 4000
• contact tracing - phone the National Contact Tracing Centre on 0800 030 8012
• COVID vaccination appointments - phone the Vaccination helpline on 0800 030 8013
• COVID vaccination delivery - contact your health board

Responding to feedback

We can only respond to feedback about the services we manage.

We will contact you to discuss your feedback within 2 or 3 working days, but please be patient as it may take longer.

NHS 24 Public-Facing Complaints Handling Procedure (PDF, 247 KB)

Your rights and responsibilities when leaving feedback or making a complaint

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For yourself?
On behalf of someone else?

Patient details (if different)

Patient First name: Maximum 35 characters

Patient Last name: Maximum 35 characters

Patient Date of birth: (DD-MM-YYYY)

Patient E-mail: (e.g. you@example.com)

Patient Address: (Maximum 256 characters)

Patient Telephone: Maximum 11 characters

Patient Mobile: Maximum 11 characters

Your details

First name: Maximum 35 characters

Last name: Maximum 35 characters

Date of birth: (DD-MM-YYYY)

E-mail: (e.g. you@example.com)

Address: (Maximum 256 characters)

Telephone: Maximum 11 characters

Mobile: Maximum 11 characters

Feedback:

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