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SIS facilitator resources

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SIS resources can be used to deliver Quality Improvement education programmes locally. These resources are designed to be used by Improvers with experience of training and/or facilitating learning interventions. The Improvers will use these resources to deliver part or all of a practitioner level Quality Improvement education programme. The materials are designed for a programme aimed at people working in NHSScotland and Integrated Health and Care roles, who are leading local improvement projects.

Guide On Use of the Materials

The resources are designed to be used in two different ways. The full programme can be delivered as a whole, over 4 – 7 months. Alternatively, a selection of modules from the programme can be delivered as required, independently or as part of a larger programme.

Improvers need to assist programme participants to gain access to a local support network, so that they receive appropriate mentoring and/or coaching as part of the programme’s workplace learning, and beyond.

It is recommended that you read the Step by Step Guide and Evaluation guidance before selecting specific Scottish Improvement Skills resources.

The Scottish Improvement Skills Step by Step Guide outlines the programme content, approach and resource requirements.

Planning and Measuring the Impact of a Scottish Improvement Skills Programme

We increase the chances of achieving positive outcomes from our learning interventions if we plan for impact from the outset.  Guidance on evaluation of the programme includes templates and impact planning examples.

Guidance

Templates

Scottish Improvement Skills Resources: Full Programme

The programme can be delivered as a whole, over 4 – 7 months, with the following components.

Download the zip folders to access the resources.

Pre-course and Mid-course Sessions

Workshops

Scottish Improvement Skills Resources: Modules

Material from the complete programme is available in a modular format.  Each module is designed so that it can stand alone, or enable the complete SIS programme to be delivered to a different schedule.

Download a zip folder for each module group.

Group A

Principles

Welcome and introductions

Quality improvement and why it matters

Improvement Principles

Project charters

System of Profound Knowledge Review 1

System of Profound Knowledge Review 2

Group B

What are we trying to accomplish? Focusing our aim

Developing theories of change

Diagnostic tools: Process mapping

Diagnostic tools: Service User Feedback

Diagnostic tools: Brainstorming frameworks

Creative thinking: Six Thinking Hats

Prioritisation

Group C

How will we know that a change is an improvement?

Planning measurement

Data analysis: intro to run charts

Data analysis: review of run chart rules

Analysing data: interpretation of run charts

Visual display of data: using Excel to create run charts

Communicating improvement stories: a framework for talking about data

Communicating improvement stories: talking about your data

Group D

Planning a test change using a PDSA framework

PDSA simulation: potato heads

PDSA simulation: tennis balls

Planning a test of change using the PDSA framework: case study and plan for project

Leading change: from test to implementation

Group E

Leading local change

Influencing colleagues and other stakeholders

Knowledge sharing (aim is confidence building, not knowledge / skill)

Group F

Project review and achievements

Planning communications: why, who, what

Planning communications: how, who, when

Visual impact

Project work: detailed 'success comms' planning