By January 2020 we will increase our monthly followers on twitter to achieve a 50% increase in total followers. (baseline 110 @ April 2019) ​

Reduce the Number of Rejected Referrals by 70% by May 2020 in line with the recommendations from the Rejected Referrals to CAMHS: A Qualitative and Quantitative Audit (2018).

For Health Visitors in Clackmannanshire to achieve 96% completion of My Word Triangle (MWT) Assessments for all children with an allocated additional Health Plan Indicator (HPI) by January 2020.

By March 2020, reduce the length of child protection registration for children receiving intensive support by 10%

To reduce average completion of the complaint handling process from 15 days to under 10 working days by January 2020. To increase satisfaction rates to being above 80% consistently by January 2020.

By February 2020, 75% of new patients who are able, and prescribed Sodium Hyaluronate will self-manage their own intravesical therapy for interstitial cystitis.

By February 2020 young people (12-25) currently supported by Perth and Kinross Council’s Services for Young People team will make an average of 2 statements per week using Mind of my own.

By March 2020 50% of patients who have been diagnosed with incurable lung, upper Gi or HPB cancer have been offered and 30% received multidisciplinary support (ESC), 25 % will have had ACP documentation.

Increase number of colleagues reporting they ‘always’ or ‘mostly’ take a break from 44% to 70%, by October 2020

To improve the Health and Wellbeing Outcomes for at least 50% of homeless people/program participants (30 individual participants) in the Housing First Pathfinder Program in Aberdeen City by 2021. The target group for the SCiL program improvement...

By January 2020, 90% of the self-referrals to the mental health service in will be seen for a screening appointment by a mental health professional within 3 calendar days of receipt of self-referral.

To reduce the percentage of children being referred for a general anaesthetic for teeth extraction at the Royal Hospital for Children (NHS GGC) to less than 20% by March 2020.

Inverness Airport’s overall 2018/19 accessibility scoring of Good (awarded as part of CAA Metrics of scoring all UK airports over 150,000 passengers) will increase (25%) to the highest grading of Very Good by 28 February 2020, in order that...

By December 2019, 90% of all referrals from a multi-agency decision will be made to the Reporter within 15 working days

Increase the percentage of people who report that they are applying Quality Improvement (QI) knowledge in Shetland, following Scottish Improvement Foundation Skills (SIFS) training, from 47% to at least 65% by September 2020, in line with the...

To reduce the duration of the shift handover at Rachel House Children’s Hospice by 25% (from 23 minutes to 17 minutes) by January 2020.

By January 2020 95% of Cardiotocography (CTG’s) interpretations at the Western Isles hospital that are more than one hour should have an hourly fresh eyes review.

To reduce the volume of documents being sent (workflowed) to the GPs by 50% by March 2020.

To increase overall PECOS user confidence within Healthcare Improvement Scotland (HIS) from 55% to 80% by March 2020.

Reduce falls within an acute ‘Care of the Older Person Ward’ in NHS Ayrshire & Arran by 25% by May 2020.

Reduce the number of acute prescriptions requested in Wallace Medical Centre by 20% by March 2020

Reducing Medication Omissions in an Acute Orthopaedic Ward in University Hospital Wishaw

By December 2019, 95% of patients within the cardiac service will experience a complete and timely nursing handover of care when stepping down from intensive care to the cardiac ward.

to increase awareness of SG2020 change platform from 40% to 50% by 31 December 2019.

To Increase Theatre Utilisation in NHS Highland's Rural General Hospital (RGHs)

The aim of this project is to increase the number of babies born at <32 weeks who are discharged from the RHC neonatal unit on their mother’s breastmilk by 20% by January 2020.

By December 2019, the Scottish Government will respond to 95% of FOI requests within 20 working days