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| 1. When to phone 111 | 2. During your call |
| 3. Your confidentiality |
The 111 service provides urgent care and advice when your GP, pharmacy or dental practice is closed.
If you need advice about coronavirus, you can find more information on NHS inform or use our online symptom checker for the quickest way to check your symptoms and next steps. This may save you time and help you to decide if you need to phone.
If you or your friends and family would prefer to use an automated phone checker phone 0800 22 44 88.
If you have a health concern, or you are struggling with your mental wellbeing, you can find information on what to do next via our symptom checkers. These interactive guides will tell you who to contact and provide you with the advice and guidance you need.
Your community pharmacy is also available and can provide advice and treatment for a wide range of conditions including indigestion, diarrhoea or constipation, aches and pains, emergency medication and the morning after pill.
During normal working hours always contact your own GP for urgent advice and treatment. The 111 service cannot arrange appointments at your GP.
When your GP is closed and you cannot wait until they are open, you should phone 111 for out-of-hours advice.
If you think you need A&E, but it's not life-threatening or limb-threatening.
Phone 111 before attending A&E. This service is available 24 hours a day, 7 days a week
This service will provide you with urgent care and assessment for a range of concerns including cuts, and burns, suspected broken bones, sprains and other injuries and illnesses.
This may involve a telephone or video consultation with a clinician or an appointment to attend A&E or Minor Injuries unit, avoiding a long wait in a hospital waiting room.
For life or limb-threatening emergencies.
This might include a suspected heart attack or stroke, severe breathing difficulties, severe bleeding or severe injury.
During our busy times, when there's lots of people calling us, it might take a little longer for us to answer your call.
Our busiest times are:
If your call is urgent, please hold on because we will answer.
You can access 111 in different ways.
| Language Line | If English isn't your first or preferred language, you can use the free interpretation service Language Line. |
| British Sign Language (BSL) | If you use BSL, you can use the free BSL interpreting video relay service contactSCOTLAND-BSL. |
| Relay UK | If you use a textphone you can contact NHS 24 on 18001 111. Or, you can contact NHS 24 with the Relay UK app. |
