IT Test Manager    

Profession  

IT

Location  

Edinburgh

The IT Test Manger role will operate under a hybrid working model and there will be opportunity for some remote working available. The successful applicant will be expected to be in office at least 2 days a week depending on business needs.

Travel to our Edinburgh or Glasgow office may also be required to attend meetings.

Contract terms

Permanent, Full Time

Salary

Starting salary would be £39,381 with the maximum salary on this scale being £47,065 subject to future COPFS pay awards.

In addition, this post also attracts a pensionable IT pay allowance of £4,000 per annum.

Benefits

We offer an excellent range of benefits which include:

• Generous Civil Service Pension employer contribution, on average over 27% of your pay.
• 25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).
• Flexible working hours and family friendly approach to work.
• Cycle to Work Scheme and Season Ticket Loans.
• Employee Wellbeing Support with Mental Health First Aiders and access to an Employee Assistance Programme.

Closing Date 

30^th January 2022 at Midnight

About COPFS

The Crown Office and Procurator Fiscal Service is responsible for the investigation and prosecution of all crime in Scotland; the investigation of deaths which require further explanation; and the investigation of complaints against the police.

About the Role

General Responsibilities, Activities and Duties

COPFS ISD Department is embarking on an ambitious programme to implement a range of 'enabling' technologies to support the prosecution and presentation of cases and continue to modernise the justice sector.

The primary purpose of this Test Manager role is to lead, oversee and ensure the successful delivery of Testing activities across our Digital Transformation Portfolio. The role will also ensure existing system upgrades deliver the required functionality and meet the required quality assurance acceptance criteria. The Test Manager will work with sponsors and key stakeholders to assess the risk appetite and devise a test strategy and plan. They will oversee the execution of the plan and provide a go/no go recommendation to the sponsors at the end of testing phases. A controlled testing program is therefore paramount to success and will require appropriate levels of coverage and management. Structured testing at each phase ensures the quality of the products delivered.

Role Specific Responsibilities, Activities and Duties

• Defining the test strategy, of all types and phases of testing, including entry and exit criteria, resource requirements (people, data, technology, software) ensuring it is fit for purpose and tailored to the stages of project implementation.
• Manage the production and maintenance of test plans, test summaries, and ensure test sign-off of deliverables prior to software deployment, especially in relation to any external development partner.
• Ensure any risks associated with the test strategy and system test plans are clearly documented. Manage or escalate any risks associated with the testing, taking preventative action when appropriate.
• Overseeing and management of the selection and creation of automated testing approaches/ tools to increase levels of test automation and promote the adoption of an ‘automate first’ mindset across the organisation.
• Support the implementation of a continuous testing approach to ensure that we are actively reducing the cycle time in testing, eventually allowing for continuous deployments.
• Focussing on continuous QA improvements including usage of appropriate testing tools, test techniques, test automation.
• Building and maintenance of quality standards as well as enforcing technical and testing standards.
• Lead a team of IT Test professionals. With direct line management responsibilities for Senior Test Leads.

Please note this is not an exhaustive list and other duties may be required as appropriate to the role

 Essential Criteria Required

The essential criteria for this post are outlined below.  Candidates will be required to fully demonstrate their technical skills as well as competencies at interview.

• Experience of all phases of testing lifecycle including System, Functional, SIT, Regression, UAT, Non-Functional testing.
• Experience of leading and managing testing activities in an agile Software Development environment.
• Knowledge of automated testing tools like Gherkins, Cucumber/Gherkin, Selenium or similar.
• Experience of using Azure DevOps/JIRA.
• Excellent understanding of Software Quality Assurance standards and best practice.

 Desirable Criteria

• Knowledge of performance tools such as Apache JMeter, Fiddler, LoadRunner, Artillery or similar.
• Certifications in ISQTB Software Testing or similar qualification.

Special conditions of post

As an ISD IT professional, you will participate in the British Computer Society’s Professional Development Scheme.

Contact Us

If you have any queries, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Additional Information

Please submit a CV and a fully completed Personal Information Form to This email address is being protected from spambots. You need JavaScript enabled to view it.

Selection will be competency based with additional technical questions.

We are an Equal Opportunities Employer.

Crown Office and Procurator Fiscal Service (COPFS) has ongoing measures and guidance in its response to Covid-19 (Coronavirus) and would like to advise applicants that a decision has been taken that all interviews and any other discussions in the process will be conducted in a virtual/remote setting.In order to facilitate this way of working, COPFS asks all applicants to ensure that they have a suitable space to participate in the virtual interview and discussions as well as access to a personal device of choice by which you can undertake the interview/assessment if selected.

Please ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video. 

Please note that COPFS has exemptions from the Rehabilitation of Offenders Act (1974). COPFS must also adhere to strict Civil Service and Cabinet Office Baseline Personnel Security Standards regarding nationality, identity and history verification rules.

Band E IT Test Manager Application Pack

Band E CV Personal Information

Infrastructure & Applications Support Analyst (Extended hours)

Profession

IT

Location

Glasgow, Legal House or Edinburgh, Crown Office

Home/remote working may be possible with some travel to our Edinburgh or Glasgow offices required to attend meetings or training.

Please note the initial training will last 8 weeks and will be in Glasgow.

Contract terms

Permanent, Full Time

1 position is available.  Successful Candidates will be expected to work across shift patterns between 6am – 2pm and 2pm – 10pm.

A 12% Shift Disturbance Allowance is applicable to these positions to reflect working across shift patterns.

Salary

The starting salary is £26,995 with the maximum salary on this scale being £29,776 (subject to future COPFS pay awards).The post attracts a Shift Disturbance Allowance (currently 12% of core salary) and a £4,000 IT Allowance.

Benefits:

We offer an excellent range of benefits which include:

• 25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).
• Cycle to Work Scheme and Season Ticket Loans.
• Civil Service pension with employer contributions.
• Family friendly benefits.
• Employees Wellbeing Support with Mental Health First Aiders and access to an Employee Assistance Programme.

Closing Date

6^th February 2022 at Midnight

About the Role

General Responsibilities, Activities and Duties 

The IT Service Desk team supports and provides the first point of contact to all internal and external customers who require an IT incident be resolved or a request to be actioned.  This is a dynamic and fast paced customer support and delivery team. 

These posts have a critical role to play in ISD’s delivery of customer focused services and in how ISD is perceived by its customers.  The IT Service Desk aims to resolve a minimum of 80% of incidents at first line. These incidents cover wide ranging enterprise IT systems and services, which are offered through the Service Catalogue. 

These include, but not limited to, Microsoft Office applications, hardware devices and bespoke applications.  The IT Service Desk team prides itself in providing a high level of customer service and engagement, supporting customers with their IT needs in order that they can deliver their business objectives.

The Infrastructure & Applications Support team are the escalation point for all issues that can’t be resolved by the IT Service Desk. They provide support & maintenance to all COPFS IT services which include, but not limited to, Microsoft Office applications, Active Directory, hardware devices, finance systems and bespoke applications.

• Diagnose and resolve support incidents and requests for COPFS’ infrastructure & applications, including laptops/desktops, IP Telephony & bespoke applications
• Incident resolution and request fulfilment of corporate applications, including Microsoft Office 365 and Windows 10
• Administration of the Department’s IP Telephony and Unified Communications solution
• Administration of Windows 10, Windows Server 2012/2016 & Active Directory
• Complete proactive system maintenance tasks & daily checks
• Respond to customers in a professional manner, keeping them up to date with the progress of their incident or request.
• Provide telephone support during extended support hours (6am to 8am and 5pm to 10pm) as well as during busy periods
• Provide correct responses to requests for support by means of for example: making modifications to system parameters, developing workarounds or site-specific enhancements, reconfiguring systems, educating users or operations staff, escalating incidents to appropriate internal teams or software suppliers.
• Ensure all work is carried out and documented in accordance with required standards, methods, and procedures.

 Please note this is not an exhaustive list and other duties may be required as appropriate to the role

Essential Criteria Required

The essential criteria for this post are outlined below. Candidates will be required to fully demonstrate their technical skills as well as competencies at interview.

• A technical background and experience of supporting enterprise level IT infrastructure and/or applications and working to SLAs
• Experience of supporting Microsoft Windows 10 and beyond, Microsoft Office 365
• Experience of Microsoft Active Directory user administration
• Experience of analysing and diagnosing hardware desktops, laptops, telephony, printers’ issues
• Experience of supporting bespoke and off the shelf software packages and services
• Good people skills and the ability to interact and communicate effectively across all levels

• Experience of Windows Server 2012 onwards
• Certifications in Microsoft technologies
• Experience of network technologies
• ITIL certification

Contact Us

If you have any queries, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Additional Information

Please submit a CV and a fully completed Personal Information Form to This email address is being protected from spambots. You need JavaScript enabled to view it.

Selection will be competency based with additional technical questions.

We are an Equal Opportunities Employer.

Crown Office and Procurator Fiscal Service (COPFS) has ongoing measures and guidance in its response to Covid-19 (Coronavirus), and would like to advise applicants that a decision has been taken that all interviews and any other discussions in the process must be conducted in a virtual/remote setting.

In order to facilitate this way of working, COPFS asks all applicants to ensure that they have a suitable space to participate in the virtual interview and discussions as well as access to a personal device of choice by which you can undertake the interview/assessment if selected. Please ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video. 

Please note that COPFS has exemptions from the Rehabilitation of Offenders Act (1974). COPFS must also adhere to strict Civil Service and Cabinet Office Baseline Personnel Security Standards regarding nationality, identity and history verification rules.

Band C Infrastructure & Applications Support Analyst - Application Pack

Band C Infrastructure & Applications Support Analyst - CV Personal Info Form

Infrastructure Engineer  

 Profession

IT

Location

Glasgow, Legal House

Contract terms

Permanent

Full Time

Salary

Starting salary would be £31,266 with the maximum salary on this scale being £35,813 subject to future COPFS pay awards.  

In addition, this post also attracts an IT pay allowance of £4,000 per annum.

Benefits:

We offer an excellent range of benefits which include:

• Generous Civil Service Pension employer contribution, on average over 27.2% of your pay.
• 25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).
• Flexible working hours and family friendly approach to work.
• Cycle to Work Scheme and Season Ticket Loans.
• Employee Wellbeing Support with Mental Health First Aiders and access to an Employee Assistance Programme.

Closing Date

13^th February at Midnight

About COPFS

The Crown Office and Procurator Fiscal Service is responsible for the investigation and prosecution of all crime in Scotland; the investigation of deaths which require further explanation; and the investigation of complaints against the police

About the Role

ISD provides wide ranging IT infrastructure, information systems and digital services to COPFS users located in offices throughout Scotland and to external customers and stakeholders. 

ISD is involved in a number of challenging, innovative and continuous improvement projects to support business needs and to deliver COPFS’ digital strategy aims.  ISD has around 50 permanent team members plus additional contractor staff based in its offices in Edinburgh and Glasgow.

The Infrastructure team is responsible for monitoring and supporting all infrastructure assets and configuration items deployed across the enterprise, ensuring services are high performing, efficient and effective. The Infrastructure team provides leadership and plays an important role in upgrading and optimising the wide-ranging infrastructure services that our user community relay upon to complete their objectives. 

The team influences, designs and implements infrastructure components of customer centred Digital Services to support business goals and Scotland’s justice system.  The Infrastructure team seeks to maximise the potential from new technologies, industry methodologies and best-practice to support the COPFS’ business needs and in a drive for continuous improvement and to deliver real business transformation. 

Role Specific Responsibilities, Activities and Duties

• Operational support and delivery of COPFS’ infrastructure enterprise services - (including, but not limited to, VMware virtual server and desktop systems, Microsoft 2012/2016 server, Active Directory, Azure Active Directory, Exchange 2016, Exchange Online, SAN technologies and CISCO networking solutions)
• Work as part of a team to successfully deliver and implement infrastructure systems and solutions
• Provide suggested initiatives and improvements to both the enterprise and division working practices and processes
• Completion of daily, weekly and monthly proactive maintenance tasks to ensure the availability and performance of the enterprise

Please note this is not an exhaustive list and other duties may be required as appropriate to the role

Essential Criteria Required

The essential criteria for this post are outlined below. Candidates will be required to fully demonstrate their technical skills as well as competencies at interview.

• Enhanced technical capability and understanding of Microsoft Server 2012 and beyond, Active Directory, Group Policy, Azure Active Directory, Exchange 2016, Exchange Online, VMware VSphere, VDI, SAN and Cisco network technologies
• Strong technical background and experience of supporting enterprise level IT infrastructure services
• An understanding of end user device management, including desktops/laptops, profile management and software delivery through SCCM and/or Intune

• Experience managing networks and network equipment such as Cisco switches, Palo Atlo firewalls, SAN Switches and F5s would be an advantage
• Experience managing and configuring Microsoft Cloud Security products
• Experience of Linux operating systems would be an advantage
• Experience of Airwatch, Intune and iOS device management would be an advantage
• Certifications in Microsoft/Cisco/VMware technologies is preferred
• ITIL certification is preferred

Special Conditions

This role is primarily based in the COPFS’ Glasgow office but on occasion you may be required to work from other COPFS offices to deliver IT services, attend meetings etc. There is an expectation that the successful candidate will, from time-to-time, consider working overtime during weekday evenings and at weekends to meet operational needs. This is not mandatory.

Contact Us

If you have any queries please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Additional Information

Application packs are available to download from our website https://www.copfs.gov.uk/careers.

Please submit a CV and a fully completed Personal Information Form to This email address is being protected from spambots. You need JavaScript enabled to view it.

Selection will be competency based.

We are an Equal Opportunities Employer. 

Crown Office and Procurator Fiscal Service (COPFS) has ongoing measures and guidance in its response to Covid-19 (Coronavirus), and would like to advise applicants that a decision has been taken that all interviews and any other discussions in the process will be conducted in a virtual/remote setting.

In order to facilitate this way of working, COPFS asks all applicants to ensure that they have a suitable space to participate in the virtual interview and discussions as well as access to a personal device of choice by which you can undertake the interview/assessment if selected. Please ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video. 

Please note that COPFS has exemptions from the Rehabilitation of Offenders Act (1974). COPFS must also adhere to strict Civil Service and Cabinet Office Baseline Personnel Security Standards regarding nationality, identity and history verification rules.

Band D Infrastructure Engineer CV Personal Information Form

Band D Infrastructure Engineer Application Pack

Lead Applications Architect

 Profession

IT

Location

Edinburgh, Crown Office

Due to the current COVID-19 pandemic, options for some home/remote working may be possible.  At present all ISD staff are working at home in line with COVID guidance and only attend the office in exceptional circumstances.The role holder may be asked to attend other locations as part of general business activities with COPFS justice sector partners or other COPFS locations.

Contract terms

Permanent, Full Time

Salary

Starting salary would be £51,668 with the maximum salary on this scale being £61,617 subject to future COPFS pay awards.

In addition, this post attracts a £4,000 IT allowance per annum.

Benefits:

We offer an excellent range of benefits which include:

• Generous Civil Service Pension employer contribution of 27.1% of your pay.
• 25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).
• Flexible working hours and family friendly approach to work.
• Cycle to Work Scheme and Season Ticket Loans.
• Employee Wellbeing Support with Mental Health First Aiders and access to an Employee Assistance Programme.

Closing Date

Midnight 6^th March 2022Please note this is a rolling campaign and applications will be processed, sifted and interviews carried out where necessary every week.Closing date may be subject to change with 1 weeks’ notice given.

About the Role

General Responsibilities, Activities and Duties 

COPFS is seeking an experienced lead application architect with a proven track record to design, develop and implement COPFS application strategy and will form part of the team that will be involved in setting the strategic direction for COPFS cloud-based application development platforms and infrastructure.

As the Applications Architect Lead within ISD’s Enterprise Applications function, you will play a senior leadership in ensuring the successful delivery of digital applications and information systems, technology solutions and services that support COPFS in delivering its strategic and business objectives and in transforming the way the organisation works and delivers services to users of the Scottish Justice system.

You will provide strategic direction and supervision of all software and platforms architecture - to design, build, implement and support a diverse portfolio of case management and corporate digital applications and information management systems.

You will report to the Head of Digital Portfolio to plan, create and deliver COPFS’ digital applications and web solutions.  The post-holder will also work closely with Applications Development Manager and the Head of Enterprise Solutions to coordinate and manage all aspects of software development effort to deliver ISD’s Portfolio priorities and to contribute to solutions analysis and planning. Close collaboration is also required with the Lead IT and Solutions Architect, Head of Cybersecurity and IT Operations Manager.

You will apply your proven professional and technical skills and track-record in designing, building and implementing enterprise digital applications systems and services.  As a highly experienced IT professional, you will be expected to contribute advanced technical insight to deliver COPFS’ strategic and business goals and to contribute ideas to develop ways of working as part of ISD’s drive for continuous improvement and innovation. 

Please note this is not an exhaustive list and other duties may be required as appropriate to the role

Essential Criteria Required

The essential criteria for this post are outlined below. Candidates will be required to fully demonstrate their technical skills as well as competencies at interview.

• Extensive track record of conceiving, implementing and supporting software solutions in a technically mature corporate environment
• Degree in Computing Science, Software Engineering or related discipline
• Possess strong analytical, creative, problem-solving and critical thinking skills
• Technical leadership of development teams in areas of application software design, development, testing and implementation.
• Exposure to broad range of software architecture styles and patterns such as n-Tier (MVC), Client Server, Service Oriented Architecture, Microservice, Serverless Architecture. 
• Knowledge of application security standards and best practise such as OWASP, NCSC, ISO/IEC 27017.
• Knowledge of Identity and Access Management solutions and technologies (Active Directory, Federated Access, OAuth, SAML, MFA)
• Knowledge of data privacy regulations and best practise (GDPR, Data Protection Act, DPIA, Data Processing Agreements, Data Sharing Agreement)
• In-depth knowledge (with active hands-on ability) of broad range of technologies required in modern enterprise solution space including
• Cloud IaaS platforms such as Azure, AWS, Google Cloud, Oracle
• Knowledge of Platform as a Service solutions and capabilities, especially Office 365 and Dynamics 365.
• Frontend web application frameworks (e.g. Angular, Vue.js. React)
• Application server technologies including .NET Core, Java Spring, COM+, Node.js. IIS, Apache Tomcat
• Virtual environments such as VMWare, AirWatch, Remote App
• Dev Ops and CI Pipeline technologies such as TeamCity, Jenkins, NPM, Ansible, Puppet, Chef, Docker

Desirable criteria for this position can be found within the application pack.

Contact Us

If you have any queries please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Additional Information

Application packs are available to download from our website https://www.copfs.gov.uk/careers.

Please submit a CV and a fully completed Personal Information Form to This email address is being protected from spambots. You need JavaScript enabled to view it.

Selection will be competency based with additional technical questions.

We are an Equal Opportunities Employer.Crown Office and Procurator Fiscal Service (COPFS) has ongoing measures and guidance in its response to Covid-19 (Coronavirus), and would like to advise applicants that a decision has been taken that all interviews and any other discussions in the process must be conducted in a virtual/remote setting.

In order to facilitate this way of working, COPFS asks all applicants to ensure that they have a suitable space to participate in the virtual interview and discussions as well as access to a personal device of choice by which you can undertake the interview/assessment if selected. Please ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video. 

Please note that COPFS has exemptions from the Rehabilitation of Offenders Act (1974). COPFS must also adhere to strict Civil Service and Cabinet Office Baseline Personnel Security Standards regarding nationality, identity and history verification rules.

Band F Lead Applications Architect CV Personal Information Form

Band F Lead Applications Architect Application Pack