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SPSO

Scottish Welfare Fund Independent Review

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Easter weekend closure

Please note that we will be closed from 5pm on Thursday 14 April 2022, reopening at 10am on Tuesday 19 April 2022.  Applications can still be made online but they will not be received by us until we reopen.  If you are facing an urgent crisis grant situation, you can consider contacting your local social work team who may have information about potential local sources of assistance.

Who we are & what we do

We are the Scottish Welfare Fund independent review service at the Scottish Public Services Ombudsman (SPSO). We carry out independent reviews of decisions that councils have made on community care and crisis grant applications.

We are not part of any council and our service is free.

About our service

Ask us for an independent review

Are you unhappy with a council’s review of your community care, crisis or self-isolation support grant application decision? Ask us for an independent review.

Request review

Information centre

Information for customers, advisers and councils, FAQs, statistics & reports.

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Case summaries

Browse or search our database of case summaries.

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Contact us

Get in touch with us via Freephone or BSL line, write to us by Freepost or online form, or book an appointment to visit us in person.

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Scottish Public Services Ombudsman

The Scottish Welfare Fund Independent Review is a role undertaken by the Scottish Public Services Ombudsman (SPSO).

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