Ref 1731-SB Learning & Development Coordinator
EMPLOYING COMPANY: David MacBrayne HR (UK) Limited
JOB TITLE: Learning & Development Coordinator
REPORTS TO: Head of Learning & Development
VACANCY REF: 1731-SB
CONTRACT: until 31 Janury 2022
RATE OF PAY: £23,944
LOCATION: Gourock / Remote Working
HOURS PER WEEK: 38
DATE ADVERTISED: 06 July 2021
CLOSING DATE: 20 July 2021
The recruitment Information pack is designed to provide you with as much information as possible, relevant to the role and the recruitment process.
David MacBrayne HR (UK) Limited is an equal opportunities employer; as such our selection processes are designed to promote equality of opportunity for all.
If you have any further queries, please contact HR Services by email vacancies@davidmacbraynehr.co.uk.
CALMAC FERRIES LIMITED
CalMac Ferries Limited is the UK's largest ferry operator in terms of ships and destinations served and one of the largest transport operators in Scotland. It is a multi-award-winning ferry and port operation and ship management specialist providing essential lifeline services and logistical support to island and remote communities.
For more information please visit our website at www.calmac.co.uk/corporate/about-us
BENEFITS OF A CAREER WITH DAVID MACBRAYNE HR (UK) LIMITED
• A rewarding career
• A competitive salary
• Excellent training, development and career progression
• 37 days annual leave (pro-rata)
• Staff travel pass for yourself, spouse/partner and dependents
ROLE OVERVIEW
The Learning Co-Ordinator will act in a customer services capacity as the initial point of contact and face of DML Learning & Development. The purpose of the role is to provide robust administration support, working closely with the Learning Partners and the business to compile and deliver the annual training plan for DML group companies.
FUNCTIONAL RESPONSIBILITIES/KEY TASKS
• Acknowledge requests for training and where appropriate provide advice on appropriate solutions through liaison with the learning partners
• Make bookings, raise purchase orders and check invoicing data
• Arrange courses, events, venues, hospitality and prepare joining instructions/course materials
• Liaise with HR, line managers, delegates and learning team to support course administration and logistics
• Maintain accurate training records on the database & ensure training plans are kept up to date
• Create and maintain a course calendar
• Build and maintain relationships with suppliers
• Attend meetings and provide progress reports on bookings against the training plan
• Collate and produce reports on training spend, budget, evaluations etc
• Prepare, check, distribute and record delegate certificates for certified events
ADDITIONAL INFORMATION
Essential Criteria
• First class customer service/problem solving skills
• Ability to communicate clearly and effectively across various platforms
• Accurate data entry and use of databases for booking and recording training
• Excellent organisational, planning and administration skills
• Good IT skills for data entry and Excel manipulation
Desirable Criteria
• Advanced use of excel including pivot tables
• Experience of working in a Learning and Development environment
• Call centre experience or working within a shared service function
• Understanding or prior experience of shipping industry
OUR NINE KEY COMPETENCIES ARE:
LEADERSHIP
To ensure that we will lead and motivate others to enable them to contribute to the best of their ability.
DECISION MAKING AND JUDGEMENT
To ensure that we weigh the pros and cons of each decision point and take the decision which best meets the objective in hand.
TEAMWORK
To ensure that we work together to deliver the best we can achieve and our business goals.
BUILDING CAPABILITY
To enable everyone to do their job and ensure that our staff are ready for the next step if the opportunity arises.
WORK PLANNING
To ensure that we work in an effective and efficient manner. To ensure that we have the ability to adapt and change plans as the requirements of the situation change.
DRIVE FOR RESULTS
To ensure that we have the energy into achieving results and to take action to exceed goals and expectations.
SAFETY
To ensure the safety of ourselves, our teams, our customers and our visitors.
CUSTOMER FOCUS
To ensure that we anticipate, meet and exceed the needs and expectations of our customers; both internal and external.
CREATIVE THINKING
To encourage all staff to think of new or innovative ways of working to help the organisation continually improve.
THE SELECTION PROCESS
ONLINE APPLICATION
It is important that you demonstrate how you meet the essential and desirable criteria outlined within the Job Description.
SHORTLISITNG
We will evaluate your suitability for the role by assessing your qualifications, skills and experience.
INTERVIEW
To ensure you are in the best position to perform to your highest standards during our selection process, make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past.
OFFER
Should you be successful, your offer will be subject to the successful completion of a 6-month probationary period and the provision of two satisfactory references.
DATA
If you apply for this role and your application is unsuccessful, we will, as part of the Equality Act 2010, retain your application for 1 year after the role is filled and then destroy this.