Urgent Medical Appointments

CalMac Support for Customers with Urgent Medical Appointments

CalMac have introduced a new Urgent Medical Appointments Protocol to support island residents travelling to the mainland for medical appointments at short notice.

Customer Guidance

In the event customers find themselves having to travel for a medical appointment with seven days' notice or less and are unable to book a vehicle, CalMac Customer Engagement Centre will support them to ensure they can reach the NHS destination and return to the ferry.

Eligibility Checklist:

• Island residents (Customers)

• Customers informed of appointment up to seven days' or less, before the appointment date

• Customers intending to travel with car

• Customers travelling on bookable routes

• Customers travelling to mainland NHS location

Process for Booking

Phone our Customer Engagement Centre on 0800 066 5000 who will assist.

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Our FAQs can be found below;