Current allocation time: 4 months
We are very sorry, but due to the impact of COVID-19 there is currently a delay of up to 4 months in allocating some complaints to a Complaints Reviewer. Please read our information on delays page for more details.
We are Scotland's Ombudsman
The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about councils, the National Health Service, housing associations, colleges and universities, prisons, most water providers, the Scottish Government and its agencies and departments and most Scottish authorities.
Complaints
Information about how to make a complaint and what happens to your complaint in our office
Submit a complaint
Begin your complaint using our secure online complaint form
For Organisations
Information about the Model Complaints Handling Procedures for individual sectors under our remit and resources to support public service organisations in handling complaints
Findings
Browse or search our database of complaint findings across all sectors under our remit.
Our services
Apart from complaints handling, the SPSO is also the Independent National Whistleblowing Officer and offers the Scottish Welfare Fund Independent Review service.