Our website is managed by Scottish Enterprise. Scottish Enterprise are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, with the exception of any found issues listed on this page.

This statement was prepared on 30 March 2023. It was last reviewed and updated on 27 June 2023.

How we approach accessibility

We regularly test our websites with disabled users to identify and address any issues. We have an in-house accessibility lab and testing team, who test new features and changes to the site for accessibility issues. This website was last tested in March 2023. The test was carried out by our internal test team.

As well as aiming to build our website in a way that’s easy for all users to use and navigate, we’re also working towards making the language we use as simple as possible to understand by using plain English principles.

AbilityNet opens in a new window has advice on making your device easier to use if you have a disability.

Accessibility problems we've found

During testing of our website, we’ve found the following problems. We have fixed some of the problems and aim to fix the remaining high and medium priority problems by July 2023.

High priority:

• In our cookie permissions page, the opt in or out toggles don’t have a distinct hover state, so it may not be clear that they are interactive

Medium priority:

• On our contact form, assistive technology may not show the error message associated with an individual field
• There are a number of PDFs on the site that are missing basic accessibility features such as properly marked headings, alt text and keyboard navigation. We are continually improving how we produce our PDFs for use on our site

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us using these contact details:

• enquiries@scotent.co.uk
• 0300 013 3385 (calls charged at local rates)
• 0141 846 0200 from mobile phones or if outside Scotland

Or you can submit an enquiry using our enquiry form 

If you're deaf or hearing impaired you can use your textphone to contact us through Relay UK, or you can search for Relay UK on the App Store for iPhone or iPad and at Google Play for Android

Reporting a problem

You can use the same contact details to report an accessibility problem on this website.

If you've contacted us regarding accessibility and are still dissatisfied with our decision or the way we dealt with your complaint, you can ask the Scottish Public Services Ombudsman (SPSO) to look at it.

The SPSO cannot normally look at:

• A complaint that has not completed our complaints procedure (so please make sure it has done so, before contacting the SPSO)
• Events that happened, or that you became aware of, more than a year ago
• A matter that has been or is being considered in court

Contact the SPSO opens in a new window  

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service opens in a new window (EASS).