Publication - Advice and Guidance
Model complaints handling procedure: detailed guidance
Published:
7 Jun 2013
Information for staff on how to process, manage and reach decisions on different types of complaints.
Contact
Telephone
Office hours: Monday to Friday - 8.30am to 5pm.
From the UK: 0300 244 4000 (0300 numbers are geographically neutral)
International callers: +44 131 244 4000
Text Relay Service: 18001+ 0300 244 4000 (service for the hard of hearing)
British Sign Language (BSL) users can contact us via contactSCOTLAND-BSL, the online BSL interpreting service. Find out more: contactSCOTLAND website.
Email: ceu@gov.scot
Post
Scottish Government
St. Andrews House
Regent Road
Edinburgh
EH1 3DG