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Showing all 16028 publications

  1. Research and analysis | 20 Jul 2020

    Social Security Experience Panels: Inclusive Communication - Report

    This report summarises the results a survey and 9 focus groups with Experience Panel members, which asked about their views on various aspects of communication including applying for a benefit, getting help with an application and online information videos

  2. Research and analysis | 20 Jul 2020

    Social Security Experience Panels: Short-term Assistance - Report

    This report summarises the results from 10 focus groups. The research explored Experience Panel members’ views on how Short-term assistance should be provided to people who are challenging a decision taken by Social Security Scotland to reduce or stop their benefits.