Telephone system maintenance

Question

Contract information with regards to the organisation's telephone system maintenance contract (VOIP or PBX, other) for hardware and software maintenance and support.

1. Contract Type
2. Existing Supplier
3. Annual Average Spend
4. Number of Users
5. Hardware Brand
6. Application(s) running on PBX/VOIP systems
7. Telephone System Type
8. Contract Duration
9. Contract Expiry Date
10. Contract Review Date
11. Contract Description
12. Contact Details

Is there more than one provider for telephone maintenance?

If the maintenance for telephone systems is maintained in-house please provide:

1. Number of Users
2. Hardware Brand
3. Application(s) running on PBX/VOIP
4. Contact Detail
5. If the contract is due to expire please provide the likely outcome of the expiring contract

Response

Please see the attached document detailing the information requested.