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• Introduction to the 111 service

Introduction to the 111 service

1. Introduction to the 111 serv...	2. When to phone 111
3. Who you will speak to	4. During your call
5. After your call

The NHS 24 111 service provides urgent care advice day or night and health and dental support when your GP practice or dentist is closed.

The service can also help if:

• you are in mental distress
• you think you need A&E but it’s not life threatening

You should only phone 999 or go to A&E for emergencies.

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