SPSO Complaints Improvement Conference 2020

*Our most recent conference took place on 25 February 2020*

This event was designed for public sector staff, advice agencies and academics for whom learning from complaints to improve services is a key part of their work or research.   

The conference focused on the recent review of the Model Complaints Handling Procedures and best practice in complaint handling – especially learning from complaints.  Presentations and workshops covered the following themes:

• Supporting staff who are the subject of a complaint
• Resolution skills
• Encouraging positive behaviour (including the use of social media)